Quoted from Chambahz:

Seriously? You're trying to say that you're not CONSTANTLY bashing Stern? You're one of the worst ones on Pinside for that.
And thank you for putting words in my mouth, but I've never said that Stern can do no wrong. What I've said that nearly always, they step up and fix their mistakes. We've seen them replace GuerillaBiscuit's playfield.
It's what I was hoping would continue to happen even after reading the new paragraph that you started this thread about.
I am hopeful that will continue but no, nobody knows if that will happen or not.
For rehashing the Ghostbusters playfield thread: you're pathetic.
Go back and re-read that thread. If you think I was picking a date out of thin air, just hoping that I was right, you're even more of a piece-of-work than I think you are. If you'll notice, there were approximately 2 (give or take) more ghostbuster playfield issues after the date I drew in the sand. Lucky? If you say so.
Regarding your comments about the $100 donation: you appear to have been a little too excited when typing that out. Not sure what you're trying to say. If you're trying to one-up me, just because you're donating to a good cause, be my guest. Donations are good. You're still a Stern-bashing troll, offering little evidence, and not even acknowledging Sterns good effort of replacing the ghosted playfield.
Either way, let's all hope that they continue to keep up this practice.

Quoted from Chambahz:

Yeah, I agree whole-heartedly with you on that. Poor customer service.
I think that your email chain is helpful to Pinsiders. It shows that if you're not getting a reply in a timely manner, it's time to change channels and get someone else involved.
I never saw pics of your Met, so hard for me to agree that it was worthy of a playfield replacement, but the lack of follow up on Sterns part was not cool.
I can see why you're not supportive of them or their customer service. That said, it's one of the very few examples of Stern dropping the ball that I have heard of.
Your comments are completely warranted in my opinion, and serve to help educate potential buyers on what they might be getting into. Having said that, there are dozens of Pinsiders who are screaming bloody murder, without any issues, making Stern appear far worse then they ought to be.
In the grand scheme of things, if people were clear about why they are complaining, I think Pinside would be a better place. Complaining about a new paragraph in the warranty section is ridiculous. Seeing how Stern reacts to future ghosting play fields is what's important.