(Topic ID: 194604)

Stern NEW policy - GHOSTING IS NORMAL....OR IS IT?

By capguntrooper

6 years ago


Topic Heartbeat

Topic Stats

  • 839 posts
  • 224 Pinsiders participating
  • Latest reply 6 years ago by leonml
  • Topic is favorited by 21 Pinsiders

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Topic poll

“Are Cloudy inserts, stress cracks and GHOSTING often seen on NIB pins and should that be normal?”

  • NO WAY ABSOLUTELY NOT!!! 601 votes
    77%
  • YES, ghosting is often seen on NIB pins and is normal. 45 votes
    6%
  • I don't care I am never buying a NIB from STERN again 135 votes
    17%

(Multiple choice - 781 votes by 755 Pinsiders)

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#320 6 years ago
Quoted from Lermods:

How many games have been publicly reported as having playfield issues? I'm aware of one, maybe two that I've seen pics of on lonside.. Mine is good and was one of the first off the line.

My SW has maybe 30 plays... everything looked great a couple days ago. Noticed this today. Hot dogs still look good. Hopefully too many won't follow suit. 7/12 production date on the PF.

Screen Shot 2017-07-31 at 3.16.48 PM (resized).pngScreen Shot 2017-07-31 at 3.16.48 PM (resized).png

#326 6 years ago
Quoted from Manic:

Well maybe it won't get any worse... apparently it's the "new norm" these days.

Heh, yup. Lesson learned. Ordered it before I heard of the new crop of issues, thought they had them all squared away after Aerosmith.

Will hurt resale value for sure, unless it literally affects every single game haha... which I guess makes it normal! Luckily I really dig the gameplay and I'm a huge Star Wars nerd... so it'll be with me for some time

1 month later
#764 6 years ago

Well... here's a happy ending. Just got my giant box to swap my ghosted SW play field. Only needed to provide my distro with some close ups of the inserts, he reached out to Stern, and a few weeks later this showed up.

I really think the whole ghosting language is there to prevent somebody from demanding a replacement if there's just a tiny isolated sliver. I've had those in the past and never asked for a replacement.

No idea what the threshold is, I had three major ones and another four slivers.

I was a little nervous when the ghosting started, but Stern stepped up... so kudos to them. As a result I decided to also grab an AC/DC premium vault, which goes to show that it's absolutely in their best interest to take care of their customers.

Can't wait to lug this thing home on the train

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#766 6 years ago
Quoted from Doctor6:

That gives me hope! Do you have to pack up your other one to them and send them via UPS or something? What's the procedure, there?

Yup pretty simple. They send you an empty box. You disconnect a couple cables from the backbox, remove the playfield... stick in the box and drop off at UPS. Looks like you cover the cost of shipping it back to them and they cover the cost of shipping the new one to you.

In my case I reached out to my distributer and they handled all the back and forth. Best of luck!

#768 6 years ago
Quoted from Trekkie1978:

There's molex connectors in the cabinet.

Trekkie1978 thanks.

Yeah I wasn't sure if I should if I should

A: remove the connectors from the playfield and keep them in the backbox, sending back only the PF

or

B: Disconnect from backbox and send back with the wiring still attached to the underside of the playfield

Gave Chas a ring and he said go with B, as the new PF will come with the new wiring connected to the PF

I know you've dealt with this before, which one did you do? Did your PF come with new wiring you snaked back up into the head? Or did you do option A and hook up your pre-existing wiring back to the PF?

#769 6 years ago

Ah nevermind, I see what you're talking about. That's SUPER helpful, and makes perfect sense. Piece of cake. Thanks! And cheers to wiggy07 for the video

#775 6 years ago
Quoted from capguntrooper:

I would check the box for a return mailer.

Hah good call, it was in the packing list on the side of the box. Cheers!

#813 6 years ago
Quoted from smokedog:

2400 plays and the sliver has not gotten worse. It's the only ghosting insert.
Should Stern replace the play field?

I'll be super happy if my replacement ends up with just a minor one like yours

I believe something like that is why the new wording is in there. I do think it's silly they added it because they never covered playfields in the wording to begin with.

1 week later
#821 6 years ago

Honestly if it's just one don't sweat it. If my replacement SW play field only has one I'll die a happy man

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