Both. First the customers, then Stern.

My tolerance for CQ issues with any manufacturer is inversely proportional to the price of the machine. Period.

So for an $8500 machine with hardly any bells and whistles, that f**ker better be near perfect.

I'm right there with you, brother. As I just said in the other thread, Stern may have won this battle in terms of selling to me, but they've lost the war in the long term.

For a moment today, watching the Pinburgh finals, I actually considered ditching my SWLE order and getting DILE. It was a fleeting thought, but that was the first time it happened since either game was announced. That feeling is only going to get stronger for me when it comes to JJP/Stern decisions in the future if Stern continues with their shenanigans.

Remember when we were getting pissed at JJP 2-3 years ago for their BS? My, how the tables have turned...

Yep. First of four games. And when you see what the game is telling you to do and how the lights interact with everything you're doing, it's simply brilliant. I thought it's been really fun every time I've played, and I didn't know what I was doing. Watching these guys play that game was a real treat.

This is spot on. They're getting away with it (with me and others) because it's Star Wars. But they're doing real damage to their customer base going forward. I'm really bitter about that company now, and taking a much closer look at DI (or the JJP POTC) and Houdini as my next machine. I don't even care what Stern's next 5 games are...and I can't be the only one that feels that way.

But if you were previously their "costumer," who's going to make their costumes from now on?

Not much on Pinside pisses me off, but this part did.

So I'm going to state civilly that I strongly disagree and leave it to that before I get myself in trouble.

No need to apologize; you have a right to your opinion and I respect that. And I respect the valiant approach. But when it's your $8500 and you're sold a piece of shit, then told that it's as designed (like my orbit problems on GOT LE) or not covered by any warranty...all while prices continue to rise and quality declines, then being nice will accomplish nothing. I actually think customers have been too nice up to this point.

You can't even ask questions on Stern's Facebook page about any deficiencies without being kicked off their page. They don't exactly play nice.

This. I use a remote control that turns on the power strip and fires up an entire room of pins with one click. Here it is...great product:

https://www.amazon.com/Etekcity-Wireless-Electrical-Household-Appliances/dp/B00DQELHBS/ref=pd_sim_60_2

You think Stern knows EXACTLY what's being bitched about here on Pinside?

All the dissatisfaction and cancelled orders being thrown around here have to be disconcerting to them. If it's not, they're idiots.

So why'd they just move into a bigger factory? Not saying they're rich...but he's sure making a hell of a profit these days.

No, it doesn't. That's what the sandpaper is for.

I'll take your WhiteWater, Ice. I'll PM you the shipping address. Thanks!

Well...they DID take care of him. I've been VERY lucky with my GOT playfield. But if I said I wasn't nervous about SWLE, I'd be lying.

Not on mine. But Trekkie had an LE as well, I think. The benefit to having the LE with that game is all the inserts are clear, so it's harder to see.

I can back this up with firsthand knowledge as well.