This policy is going to be a disaster for them. If I had seen this a few weeks ago, I'm not sure AC/DC VE would be in my gameroom.

Realistically we already knew this. A ghosted insert or two want going to get a playfield replaced. However stating it in a policy like this is just going to make people not want to play the Stern NIB playfield lottery.

I totally agree! Losing your customer base because you have a problem putting out quality playfields is definitely less expensive for Stern.

(Feel free to call it a straw man argument, but that's the direction it sounds like you argued)

Of course others have had problems. JJP made an unfortunate decision (in retrospect) for their playfield manufacturer, and those chipped quickly. Hey switched manufacturers and resolved the issues. Some people didn't like the solution (stickers with art and Mylar for the bad areas).

Are they now? Can you point me to pictures? I haven't seen it and I don't follow the dialed in thread.

But if that hand is full of cash, it's so yummy!

Two inserts ghosted is below the normal threshold of replacement. That was true before the new policy. You can take it up with them as you said, but don't get your hopes up.

I'm sure they are aware of it, and when they added the disclaimer to the Star Wars manual, I'm sure they accounted for this exact Pinside thread.

I question your conclusions. I'd bet ever NIB pin sold for location sells two into homes. People end up driving to the location to try it out and see if they want to buy it for their house. Using Metallica as an example, I can't point to a single one on location, yet I know 4 friends with it in their gameroom. And that's just people I know well. This coin has flipped. Home pinball has expanded way beyond location pinball. We are the customers now.

Less costly for them = more profit.

No you don't. People can be hypocrites (I'm proof). They can swear they will never buy a NIB again, and then they do. They can swear they will never pay over 5k for a game, and then they do. After getting a playfield replaced they will put their foot down and say that's it... until the right game comes out. Many of the people that say they won't buy a NIB were not going buy one to anyway. So any estimate from this forum is flawed.

Those ones seem different to me because most times you can fill that from the outer surface. Whereas most Stern ones look to be under the clear. I think it's a different problem on Getaway.