It's unfortunate that such an incredible resurgence in this popular industry is in jeopardy of going backwards because of "The worlds leading pinball producer". Instead of being the leading of confidence, the are becoming the leader of cutting corners, excuses and turning the NIB experience into Odds listed in Vegas. Hate this. Some of the most enjoyable moments for my family and I is the excitement of opening your brand new machine. With all the risk and lack of confidence given by Stern we will not be purchasing NIB anymore or at least until they rebuild our confidence and respect the $6,000 to $8,000 that I consider my hard earned money. I want nothing more than for this to get better, heck I wanted the new Star Wars but again must wait to see what happens. Hate to see that they are now printing these new failures in the instructions in an attempt to get the excuses out early and save a buck for potential poor quality. Please Stern, get back to doing it right ... we all understand the sales margin is awesome and necessary in business however if you can't selling machines due to poor quality and no confidence in your brand then the margin will not matter because your company will not survive. Rooting for you to make a change and make a change soon ... I want this hobby to survive! Want to have faith ... maybe someday.
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