(Topic ID: 327919)

Stern Leadership Changes

By CrazyLevi

1 year ago


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  • Latest reply 1 year ago by Bmad21
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    #51 1 year ago

    This will undoubtedly green light the plans to build a manufacturing facility in China to open up the market flow valves.

    #52 1 year ago
    Quoted from frisco_melt:

    Great art doesn't come from fiduciary duties and shareholders or boards of directors.

    WHAT?!?!?

    You don't like Marvel movies?

    #53 1 year ago
    Quoted from Cobray:

    Seth Davis from Disney doing what Disney has done to its long term loyal customers- bilking them for as much as they possibly can while making their experience with the brand less and less and less while paying more and more and more.

    Or even worse, they bring the woke B.S. to pinball... if that's even possible. I'm sure it is.

    #54 1 year ago
    Quoted from Pinball-Wiz:

    Or even worse, they bring the woke B.S. to pinball... if that's even possible. I'm sure it is.

    Oh it's possible!

    14
    #55 1 year ago
    Quoted from Pinball-Wiz:

    Or even worse, they bring the woke B.S. to pinball... if that's even possible. I'm sure it is.

    It's already here. When was the last time you've seen a decent set of knockers on a game?

    #56 1 year ago
    Quoted from Deez:

    It's already here. When was the last time you've seen a decent set of knockers on a game?

    Stern removed knockers back in the DE era... bastards wanted to save a buck

    #57 1 year ago

    Sorry Stern, SPI is Serial Peripheral Interface.

    #58 1 year ago

    I don't expect them to grow if ops can't afford the pro models, which has been happening more and more with the Ludacris price increases.

    How can they grow if newer people dont see and play pinball?

    But hey man, I don't have black belt in sigma alpha whatever the heck.

    #59 1 year ago
    Quoted from wisefwumyogwave:I don't expect them to grow if ops can't afford the pro models, which has been happening more and more with the Ludacris price increases.

    To be fair, can any of us really afford Ludacris prices?

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    #60 1 year ago
    Quoted from wisefwumyogwave:

    I don't expect them to grow if ops can't afford the pro models, which has been happening more and more with the Ludacris price increases.

    I suspect they're going to go the buck hunter route of subsidizing the equipment and charging a percentage of the take for operators.

    #61 1 year ago

    Every time I worked at a company and the CEO stepped down to continue as chairman of the board....that was the end....never to be seen again. So I think that is kinda big.

    #62 1 year ago
    Quoted from CrazyLevi:

    To be fair, can any of us really afford Ludacris prices?
    [quoted image]

    You are so smart, ya must have a 3rd degree sigma black belt!

    #63 1 year ago
    Quoted from Yoko2una:

    Bingo. From my introduction to it around a decade ago, I believe it originated at Toyota.

    Maybe they can adopt a just-in-time inventory supply chain too, and get us back to zero backlog. Also had Japanese roots...
    I'm sure the new digs will help. Anyone heard how many lines the new plant will have?

    #64 1 year ago
    Quoted from frisco_melt:

    This would be a catastrophe for fans. Great art doesn't come from fiduciary duties and shareholders or boards of directors. It might need funding, but public companies don't get out of the way of art, they consume and make demands.
    I think pinball is more like theatrical production than it is car manufacturing, it is expensive, interdisciplinary, niche, and benefits from a strong creative vision, not business decisions made by committee

    Haha and we pinsiders and hobbyists aren’t at all demanding?
    I don’t disagree that a pinball machine is a work of art and mechanical engineering and innovation. But you could say the same about public companies building space shuttles and advancing technologies. Plenty of examples of huge amounts of creativity and R&D investment from public companies leading to amazing results and finished products.

    #65 1 year ago

    Remember when Harley's were in demand? You had to wait a year to get them and everyone complained? Careful what you wish for.

    Edit: I own 2 Harley's, so not bashing the brand here.

    #66 1 year ago
    Quoted from insight75:

    Every time I worked at a company and the CEO stepped down to continue as chairman of the board....that was the end....never to be seen again. So I think that is kinda big.

    actually I have been with two companies where the CEO and founder became Chairman and then basically never left. Just could not let go. Gets ugly actually and really hampers the new leadership. Also a recent example with Disney CEO Bob Iger actually coming back as CEO.

    #67 1 year ago
    Quoted from Deez:

    I suspect they're going to go the buck hunter route of subsidizing the equipment and charging a percentage of the take for operators.

    I don't see that happening, too much logistics for keeping track of that and as a hunch I'd say most pinballs in the wild are from under the table side hustles.

    #68 1 year ago
    Quoted from DaddyManD:

    actually I have been with two companies where the CEO and founder became Chairman and then basically never left. Just could not let go. Gets ugly actually and really hampers the new leadership. Also a recent example with Disney CEO Bob Iger actually coming back as CEO.

    Interesting. Perhaps doesn't always happen then. Your from Jersey....one of the ones I'm referring to is Bob Hugin.. Remember that guy?

    13
    #69 1 year ago

    It's interesting for sure.

    I get Gary and the previous CFO wanting to step away from the day to day. Been doing it a long time, company is at an all time revenue high etc., but I can't see guys with backgrounds like Seth Davis and Nick Parfitt come to Stern for the love of pinball.

    Just spit balling, but I think Gary and Dave brought them in to increase the value of the company for some sort of exit strategy, and to look good on a pitch deck for potential acquisition partners. Seth and Nick probably have deals where they would participate bigly on the backend when an exit strategy goes through.

    If true, whether or not that ends up being good for Stern's customers remains to be seen. Of course, I could be wrong and Seth and Nick are going to lower costs by Six Sigma'ing everything making Stern a lean, mean profit making machine, increasing quality and value for their loyal customers, and dedicate themselves to providing fun pinball experiences for another 30 years, but the cynic in me doubts it.

    Regardless, I do know that if I was a Stern employee I would be a little bit nervous. Big changes like this can really change the culture of a workplace and not always in positive ways.

    #70 1 year ago
    Quoted from insight75:

    Interesting. Perhaps doesn't always happen then. Your from Jersey....one of the ones I'm referring to is Bob Hugin.. Remember that guy?

    No don’t know him. It’s just not always the case because Chairman still have rights on the board and influence. Its really a question of intention (ie hand off life’s work to continue on same path , prep to IPO, prep to sell). But agree typically the intent is that the person is prepping to retire and move on.

    #71 1 year ago

    this is just one step closer to my dream disney theme that revolves around that F'n mouse getting shitfaced on some good 'ol Straight Kentucky Bourbon.

    #72 1 year ago
    Quoted from DaddyManD:

    No don’t know him. It’s just not always the case because Chairman still have rights on the board and influence. Its really a question of intention (ie hand off life’s work to continue on same path , prep to IPO, prep to sell). But agree typically the intent is that the person is prepping to retire and move on.

    He ran for Senate in Jersey back in 2018.... in this case he was prepping to start a political career.

    #73 1 year ago
    Quoted from spidey:

    Sorry Stern, SPI is Serial Peripheral Interface.

    I prefer I2C.

    #74 1 year ago
    Quoted from Pinball-Wiz:

    Or even worse, they bring the woke B.S. to pinball... if that's even possible. I'm sure it is.

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    #75 1 year ago

    My thoughts…and ymmv.. stern will get sold a few times and disappear. Once family is gone nothing remains but dollar signs. This is not good imho. I aint a stern fanboy, only thing i own with stern on it his dad made. But gary almost singlehandedly saved us from extinction early 2000’s so i gotta give him that. Maybe if gary reopened a boutique stern electronics company and made small lots of games with other old timers……

    #76 1 year ago
    Quoted from insight75:

    Remember when Harley's were in demand? You had to wait a year to get them and everyone complained? Careful what you wish for.
    Edit: I own 2 Harley's, so not bashing the brand here.

    It's a motorcylye-ment, a close cousin of the cargument. Well done!

    #77 1 year ago

    Let’s see if they dump that crappy pinball market for much more lucrative slots.

    Wait. What? Williams did it? Well, there’s your success story.

    In all seriousness I speculate each new model will come with price increases and more ways to cheap out simultaneously.

    They’re already on that part. Never mind then.

    #78 1 year ago

    Almost nothing will change in the short term, ~2 years. Beyond that what we'll probably see is a streamlining of production costs. We already know they are opening a new plant that will add +1 production line. They've been planning for expansion for a long time, and Gary is ~77 years old. He was always going to step down. 2023, 24, 26? It was coming.

    Bringing on a new President last year should have clued everyone in on this. Since then they have announced plans for a new product line expansion and now this. I definitely do not think this is bad or doom and gloom. What would have been WORSE is Gary died while CEO or had a health concern come on quick, either of which with no plans in place. Plans thankfully, are in place and today is just a step forward.

    I do think we'll continue to see rising pin costs. But this won't be a Stern-only issue. JJP, Spooky, American Pinball... EVERYONE is going to raise prices. Inflation is a real thing, [Removed] and we are downstream from pieces that were set in motion long ago. Stern will continue on. You will probably see higher prices, maybe 1 less pin release a year and a much shorter backlog on production.

    I also think we'll see Insider Plus continue to have features added to it that will be placed behind a subscription model. Operating Income revenue streams are where every company wants to be right now. They want CapEx revenue ingestion as usual but want that OpEx drip which will grow the business unquestionably. As new buyers enter the market they will be younger and used to these models... and won't blink an eye. The idea of paying $4/mo for Insider Plus+ or $75/yr won't be foreign. Those of you who don' want to pay this, won't. But those who will, will ... and Stern will drive growth as a result. This growth translates to more capital to fund more pin development, hire more designers etc and better improve production.

    This is how businesses grow in 2022+.

    #79 1 year ago
    Quoted from superNoid:

    Almost nothing will change in the short term, ~2 years. Beyond that what we'll probably see is a streamlining of production costs. We already know they are opening a new plant that will add +1 production line. They've been planning for expansion for a long time, and Gary is ~77 years old. He was always going to step down. 2023, 24, 26? It was coming.
    Bringing on a new President last year should have clued everyone in on this. Since then they have announced plans for a new product line expansion and now this. I definitely do not think this is bad or doom and gloom. What would have been WORSE is Gary died while CEO or had a health concern come on quick, either of which with no plans in place. Plans thankfully, are in place and today is just a step forward.
    I do think we'll continue to see rising pin costs. But this won't be a Stern-only issue. JJP, Spooky, American Pinball... EVERYONE is going to raise prices. Inflation is a real thing, [Removed] and we are downstream from pieces that were set in motion long ago. Stern will continue on. You will probably see higher prices, maybe 1 less pin release a year and a much shorter backlog on production.
    I also think we'll see Insider Plus continue to have features added to it that will be placed behind a subscription model. Operating Income revenue streams are where every company wants to be right now. They want CapEx revenue ingestion as usual but want that OpEx drip which will grow the business unquestionably. As new buyers enter the market they will be younger and used to these models... and won't blink an eye. The idea of paying $4/mo for Insider Plus+ or $75/yr won't be foreign. Those of you who don' want to pay this, won't. But those who will, will ... and Stern will drive growth as a result. This growth translates to more capital to fund more pin development, hire more designers etc and better improve production.
    This is how businesses grow in 2022+.

    The problem with pinball and subscription is “numbers”.

    How many pinball playing enthusiasts are there who are going to subscribe? It’s not HBO with millions of customers where $15/month x millions = $$$$$$

    #80 1 year ago
    Quoted from Yoko2una:

    A guy who (if he gets his way) will have you painters tape all around your desk so there’s “a place for everything, and have everything in its place”. Your stapler needs to be in the stapler rectangle. Even stupid shit like your wired keyboard that will never move - labeled tape rectangle!
    Giant waste of money. Our $250M global company canned ours and never backfilled the position.

    Agreed, Six Sigma is the dumbest ish I’ve ever in an office.

    #82 1 year ago

    We all know Keith Elwin is the real boss. Wish I were rich so I could start a pinball company and poach Elwin. One game release with him would be enough to start company.

    I wonder if there will be layoffs, especially considering only two cornerstones

    14
    #83 1 year ago
    Quoted from JakePG:

    We all know Keith Elwin is the real boss

    Lol. No he’s not.

    If he retired/left tomorrow Stern would still keep pumping out 1000s of pins a year.

    They did before him. And they will after him. Will the pins be as cool? Probably not. But you guys will still buy them.

    rd

    #84 1 year ago
    Quoted from wisefwumyogwave:

    I don't see that happening, too much logistics for keeping track of that and as a hunch I'd say most pinballs in the wild are from under the table side hustles.

    Not really. They just brick the machine if it's not connected online. It's exactly what they do with buck hunter. If you want to operate one offline or in a home you have to pay an extra $2500 for a dongle that unlocks it. It would be simple with the new IC system.

    #86 1 year ago

    All of this makes me think about George Gomez. Who the hell will fill his shoes as part of a succession plan!? I have no idea but I do wonder if that might not be Keiths long term role? Georges role is so critical and requires a set of skills that are not easily found.

    #87 1 year ago

    I’m grateful for Gary Stern and all he has done for the game. Businesses are in business to make money. They aren’t charities. R&D costs money. Support costs money. Every machine that FedEx breaks costs money. People cost money. And the coders can go elsewhere with their skills for more money.

    At the end of the day, the business needs to do more than survive but it needs to thrive. I’m happy to have supported the business and as long as games keep getting pumped out, I’ll feed dollars into them at the arcades and I’ll buy pins for the house (if they are as good as GZ).

    Reflecting on pinball, there really are a lot of great games out there. Not every one belongs in my personal game room. But even today when I took my kid to the pinball arcade over lunch, that 17 year old kept playing the Sterns. And she loves using IC. Hopefully we are grooming the next generation of pinheads.

    -6
    #88 1 year ago
    Quoted from ray-dude:

    One hell of a run for Gary. Congratulations to him and all he's done for the industry over decades

    You mean make bland fan layouts and cookie cut layouts apealing. Python would trash Stern for that.

    11
    #89 1 year ago
    Quoted from Bmad21:

    You mean make bland fan layouts and cookie cut layouts apealing. Python would trash Stern for that.

    Python ran a pinball company and it was out of business in two years. He literally ran it into the ground with his free-thinking innovation that wasn’t beholden to corporate bean counters. (Hey I got an idea, let’s put all our eggs in the pornographic pinball machine basket!)

    If Pinside ran Stern they’d be tits up in a week!!

    #90 1 year ago

    Having experienced Six Sigma at GE, I can tell you that it is a process to eliminate errors, decrease cost, increase productivity and the like. What you can expect will be more cost outs. We have seen some already: Remove the power switch and use the switch on the power supply at the backbox, redesign the lockdown bar mechanism so it is cheaper, change the leg bolts brackets inside to smaller cheaper design, make coil stops cheaper so they work fine while they are new, use surface mount circuit cards to decrease the base cost, put cheaper pushbuttons in the coin door to decrease base cost... The list will continue to grow now, probably at a faster pace. All the people at Stern will probably be tasked to come up with at least one project per year to save money, increase productivity or save time. The concept sounds good, but the results will likely be cost outs for cheaper parts.

    13
    #91 1 year ago
    Quoted from Deez:

    It's already here. When was the last time you've seen a decent set of knockers on a game?

    Elvira would like a word.

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    #92 1 year ago
    Quoted from Daditude:

    Elvira would like a word.[quoted image]

    Exactly!!

    Not to mention the game has the first explicit Anal sex joke on a pinball machine….and still the “woke patrol” bitches!!

    No pleasing some of these folks.

    -6
    #93 1 year ago
    Quoted from CrazyLevi:

    Python ran a pinball company and it was out of business in two years.
    If Pinside ran Stern they’d be tits up in a week!!

    Sterns model is simply fueled by "whats trendy" gottlieb did that on some baises but on the other hand Stern has hugged the carbon copy design method so that it can splash a theme on it and call it a day.

    Its the same layout that will get laid out with a theme thats gonna get dated quickly. Lic. Themes date a game quicker.

    Take a band pin metallica. Once the remaining orginal members of metalica yeet it over thats it that era it is done and yet Stern has clinged on the idea of nostalgia makes money.

    Gottlieb creatativity needs to return and it starts when people say no to unispiring fan layouts.

    So much for the advancement of the hobby witg Stern banking and managing to sell the idea of the same fan layout with nothing else with liscence art work alover it.

    #94 1 year ago
    Quoted from Bmad21:

    Sterns model is simply fueled by "whats trendy" gottlieb did that on some baises but on the other hand Stern has hugged the carbon copy design method so that it can splash a theme on it and call it a day.
    Its the same layout that will get laid out with a theme thats gonna get dated quickly. Lic. Themes date a game quicker.
    Take a band pin metallica. Once the remaining orginal members of metalica yeet it over thats it that era it is done and yet Stern has clinged on the idea of nostalgia makes money.
    Gottlieb creatativity needs to return and it starts when people say no to unispiring fan layouts.
    So much for the advancement of the hobby witg Stern banking and managing to sell the idea of the same fan layout with nothing else with liscence art work alover it.

    Yep, Gottlieb and Python - who both killed pinball companies in the 90s - Definitely provide an example of what Stern should be doing in the 21st century.

    This guy is a genius!

    Perhaps your next example will be deep root.

    #95 1 year ago
    Quoted from doublestack:

    Could be great!
    I see paywalls in their future however. This is huge news as these CFOs and CEOs they are bringing in are from much larger industries and their focus will be building up stern to be a much bigger company than anything I believe we have seen in this industry.
    If they can get production tightened up, stern will really begin massive growth, all in all it means more games for us so I call it a win.

    I see the opposite. You think BOM is bad now...just wait. Unless the people LOVE pinball (and I don't know them) it will be corporate profit and a deteriorating watered down product. Might not happen immediately...but it will happen. That's how all companies that want to 'grow' eventually go when someone else takes over. Especially if they have no attachment to the product they are making. On the plus side they'll probably be pumping out games so quickly you'll actually have to pick and choose your theme, while the layout remains mostly the same, more so than now and you'll be able to get them overnighted from Amazon.

    #96 1 year ago
    Quoted from rotordave:

    Lol. No he’s not.
    If he retired/left tomorrow Stern would still keep pumping out 1000s of pins a year.
    They did before him. And they will after him. Will the pins be as cool? Probably not. But you guys will still buy them.
    rd

    Four of last four sterns I bought were Elwin games…

    #97 1 year ago
    Quoted from CrazyLevi:

    My takeaways:
    -Gary one step closer to full-on retirement
    -Stern revealing its sinister true intentions: to make money while continuing its growth
    -They've FINALLY retired their ridiculous "lifestyle brand" tagline; our long international nightmare is over.
    What do you guys think? How does them bringing on a South African dude who once hawked Jim Beam affect the pinball community? Are you mad at them for bragging about their success?
    Is this a building block for the future, or yet another "slap in the face" to the pinball community?
    Also, what in corporate bullshit tarnation is a "Six Sigma Black Belt?"
    ---
    Seth Davis appointed CEO; Nick Parfitt appointed CFO
    CHICAGO, IL – December 20, 2022 – Stern Pinball, Inc. (SPI) today announced two executive leadership appointments to support the company’s continued growth. In the past three years, SPI has achieved successive revenue records across the Pinball Machine, Accessory, and Merchandise businesses as well as a successful digital connectivity expansion with Insider Connected.
    Company Founder, Gary Stern, will step down as CEO but continue as Chairman of the Board. Dave Peterson will continue to serve as Vice Chairman of the Board. Gary and Dave will remain the controlling shareholders of the company and serve in executive roles on a project basis.
    Seth Davis, who joined the company as President in October 2021, will take on the additional role of Chief Executive Officer (CEO). A life-long gamer prior to joining Stern Pinball, Seth spent a combined twenty-one years at The Walt Disney Company and the General Electric Company. He served in a wide variety of functions and in intrapreneurial roles at increasingly senior levels. Seth led and managed both small and large teams spanning business, creative, and technical disciplines.
    Immediately prior to joining Stern Pinball, Seth served on the executive team responsible for the highly successful subscription-based streaming services Disney+ and ESPN+. Earlier in his career Seth served in Disney Corporate Financial Planning leading business transformation projects; as Head of Product Management for Connected Experiences within Disney Games and Consumer Products as part of Walt Disney Imagineering; as leader of Disney’s Digital Games Console and PC line of business; and as Director of Disney Games’ Strategy, Market Analytics, and Product Planning.
    Before Disney, Seth spent eight years at the General Electric Company. He served as Senior Manager – Finance at GE Capital responsible for Strategic Analysis and Marketing. He started his GE career in the Financial Management Program where he completed four national rotations through GE business units and earned his Six Sigma Black Belt Certification.
    Seth earned his MBA from The Wharton School at the University of Pennsylvania where he majored in Entrepreneurial Management. He earned a Bachelor of Science degree from Syracuse University with a double major in Accounting and Information Management and Technology.
    After 35 years of service, Michael O’Donnell will retire as SPI’s Chief Financial Officer (CFO). Michael will remain a large shareholder of the company and continue to serve as a Board member. He will also lead special projects and assist with the transition of the CFO role.
    Nick Parfitt will join the company as CFO. Nick, a native of South Africa, brings over 20 years of broad financial, accounting, strategic, and growth management experience to the company. Nick started his career with Fortune Brands at Jim Beam Inc., the world’s third largest producer and distributor of distilled beverages. Nick subsequently joined MillerKnoll, Inc., the NASDAQ-listed multi-billion dollar collective of dynamic brands designed and produced for commercial and luxury residential markets. Most recently, Nick served nVenia, LLC as the finance lead to implement a consolidation strategy for a newly formed business unit within the Duravant family of engineering businesses.
    Nick earned his MBA from The Kellogg School of Management at Northwestern University where he majored in Finance and Marketing. He earned a Bachelor of Science degree from Indiana University Bloomington with a double major in Finance and Operations Management.
    Shelley Sax-Eldridge, who is one of the longest serving employees at Stern Pinball, also announced her retirement after more than 36 years of service. Shelley started as an Administrative Assistant to Gary Stern and became the company’s Logistics Manager. Shelley communicated regularly with the company’s customers and distribution partners, facilitating the distribution of pinball games around the globe.

    Looks like an MBA and a Six Sigma Black Belt are table stakes to build and sell pinballs now. Boy Howdy (!) the bar has been raised! The rest of the industry must feel woefully under educated today. I know I do.

    These moves aren’t to build better pinball machines. These moves are to maximize profits to sell the company. I suppose they could be planning diversification of some kind to possibly go public someday, but these folks aren’t playing the long game.

    Let the cost cutting begin!

    28
    #98 1 year ago

    Oh man……I see a few on here have seen this before too.

    Yes Gary was stepping down eventually, but the people he chooses to run the operation are telling. Looked at another way:

    - Were people promoted internally into these key positions that had a passion for pinball? Did the leaders make it clear that they were committed to the HIGHEST quality product, improving customer service to be the industry leader, and giving pinball enthusiasts and operators the absolute best value for the dollar?

    - Or were hired guns installed to maximize profit, hinting at accepting quality compromise, outsourcing to China, and other corner cutting that would clearly lead to an inferior product at a higher price in the long run?

    Yes, seen this all before and right now everything I am seeing is NOT GOOD.

    I mean, yeah, duh……you have a business and who wouldn’t want to maximize efficiency and profit? That’s pretty much a given. But you mean to tell me that Gary and/or his team with DECADES of industry experience couldn’t figure out ways to pull these goals off? These guys, from industries that have nothing to do with pinball are the ones to deliver Stern to the promised land? Pfffffffffffffff

    One other person already mentioned it with the likelihood that these guys primary focus will be goosing the company’s financials to show absolute MAXIMUM value for a potential sale. “Stern Pinball, a subsidiary of the Disney Corporation”. All sorts of potential sucker public companies out there with hapless execs looking to broker a merger to show that they are adding “value” to the shareholders portfolio. That sends shivers.

    The other possibility that closely resembles this is that they have plans to bring the company public. Companies typically juice the books in every way possible leading up to an IPO to maximize “valuation”, and create a windfall at the release.

    This Six Sigma crap is such garbage. This gimmick is always embraced by people that have been thrust into important positions to either bring about important changes, or implement critical cost cutting measures. Inevitably, these people are either ineffective, or run into cold hard realities of corporate bureaucratic red tape and quickly figure out their mission is going nowhere. So they have to show that they are “doing something”. Voila!……..enter Six Sigma. Sounds great on its face as you’ve heard from a few people that have described what it is supposed to do IN THEORY. In reality, all it leads to is change for the sake of change, and INEVITABLE COMPROMISES IN QUALITY TO CUT COSTS. Very alarming for us that rely on durable parts and quality builds that can survive a very long time in a very violent environment.

    Yes some companies have benefitted from Six Sigma, but not all companies are the same and some are foreign. Toyota is a Japanese company, and they have a VERY different corporate culture and set of values in their culture. The Japanese insist on quality, and failure at the corporate level brings shame on an individual. Sadly, Toyota’s idea has been bastardized in the US, where it has been watered down and used as a tool to mask executive incompetence and ineffectiveness.

    Trying to figure out where they can even cut in some areas. Like technical support. Has anyone EVER gotten a call back after leaving a message or sending an email? Hell, I got a response in literally 20 minutes after sending a question to a Spooky rep the other day.

    It’s his company, and he has every right to do with it whatever he wants. I would have hoped that the torch would have been passed to some team - whether family or a core of key employees - that had a passion for pinball and a commitment to the pinball community. These new managers resemble nothing even close to that. Sorry but I see nothing but bad news coming in a slow drip for a long time.

    #99 1 year ago

    Six sigma in a nutshell:
    Continous improvement.
    Apply to EVERY ASPECT OF YOUR BUSINESS.
    Rate everyone yearly on "what have you improved for me lately?"
    Promote those who can, demote those who can't.

    It becomes a bloodbath of cut throat cost cutting and the ONLY thing preventing this from destroying a business is if the customers stop buying the "improved" product due to reduced quality from cost cutting measures. We tried it at Honeywell. Boeing said "not liking it" so they had to reverse a bunch of "improvements" before Boeing would accept quotes from us again.

    Now we just wait as the employees at Stern duke it out to see who can cut costs the most as the product quality heads south and the MSRP goes up to maximize profits.

    #100 1 year ago

    Expect less Godzilla, more TS4.

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