On topic, I think Stern cares. These guys are passionate about the business of pinball in a way we'll never understand. I just think their chosen method of communicating with their customers sucks.
The games will have issues, be it clearcoat, inserts, decals, node boards, slow code updates, etc. It's part of the business with handmade products containing thousands of parts.
Every issue I've had with a Stern game has been resolved with excellent customer service. However, I can't in good conscience purchase another NIB until they *acknowledge* the current issues and address a solution.
'Stay tuned' can easily be substituted for: 'Thanks for your patience guys. We have great Kiss updates planned to include cities, mini wizard modes, and new animations. Our coders are hard at work, and we're hoping for a Q1 2017 release.'
It's their business and they can run it as they see fit. I'm not complaining, I just scratch my head at their myopic communications strategy.