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Here comes a $500 price increase, more flakey node boards and a year wait for 1.0 code. I have a 3 month old star wars sitting on location dead for 3 weeks+ losing $$$ while stern throws node and led board parts at it to try to get it all running 100%. I love iron maiden they are in my top 10 favorite bands but at this point I wish spooky was doing this one and not stern. I'm out on new stern games until they make a better more reliable/repairable system if that ever happens. Until then no stern games past the Sam system.
Quoted from ATLpb:My experience with Spike/Stern has been strikingly different. I wouldn’t be operating if Spike never came into existence. Any trouble I’ve ever had has been rectified near immediately via Stern and/or my distributor(s).
I will say that Stern's customer support has been great with getting warranty parts but that's the problem it's just throwing parts at it until it works. When a node based game goes down out of warranty it is an arm and a leg to buy replacement boards. Volunteerpin is dealing with this now on a Got pro he had to pull from location over 2 months ago due to a node failure. He bought a new node board for $200 and has since discovered a bunch of other issues caused by the node failing. Another issue I've been dealing with on location at token game tavern here in Knoxville is their star wars machine had a node 9 failure stern sent a repalcement node board which worked but the failing board had taken out the trough opto boards and 5 led light boards. Stern said they would send out replacements. After another week I called stern because I never received the boards apparently they never got shipped. Then I received the trough opto boards but no light boards. And now the light boards should be here Tuesday. The game has been down for over 3 weeks not earning which sucks for the owner. Meanwhile my 27 year old T2 over there has been relatively issue free and what little issues it has had could be fixed on the spot or quickly with a part from Marcos. My Recommendation to the owner of token wa s if he wanted to route the new Sterns is to sell them off before the warranty runs out. If these star wars issues happened after the warranty period it would have cost over $1000 in node and led boards. It's a real bummer because the games are fun but until stern works out the kinks or reduces the cost of replacement boards drastically (like $50 each) I'm out.
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