Quoted from Drewblood419:
I will say that Stern's customer support has been great with getting warranty parts but that's the problem it's just throwing parts at it until it works. When a node based game goes down out of warranty it is an arm and a leg to buy replacement boards. Volunteerpin is dealing with this now on a Got pro he had to pull from location over 2 months ago due to a node failure. He bought a new node board for $200 and has since discovered a bunch of other issues caused by the node failing. Another issue I've been dealing with on location at token game tavern here in Knoxville is their star wars machine had a node 9 failure stern sent a repalcement node board which worked but the failing board had taken out the trough opto boards and 5 led light boards. Stern said they would send out replacements. After another week I called stern because I never received the boards apparently they never got shipped. Then I received the trough opto boards but no light boards. And now the light boards should be here Tuesday. The game has been down for over 3 weeks not earning which sucks for the owner. Meanwhile my 27 year old T2 over there has been relatively issue free and what little issues it has had could be fixed on the spot or quickly with a part from Marcos. My Recommendation to the owner of token wa s if he wanted to route the new Sterns is to sell them off before the warranty runs out. If these star wars issues happened after the warranty period it would have cost over $1000 in node and led boards. It's a real bummer because the games are fun but until stern works out the kinks or reduces the cost of replacement boards drastically (like $50 each) I'm out.
Good feedback. Interestingly enough, that was my GOT before Volunteerpin
Anyways, I’ve been all up into to Spike since it arrived a couple years both at home and on loc. I’ve had: SW 2x, BM66 2x, GB, GOT 3x, GOTG. I’ve had a total of two node issues in about 2.5-3 yrs, one on BM66 I purchased at SFGE last year and it was fixed overnight via Marco/Stern, and another on one of my Star Wars and replacement was at my house in 3-4 days and fixed problem.
Maybe I’m lucky or maybe I’m due for trouble down the line- either way until that happens I’m all-in on Spike and will be putting LOTB at My Parents Basement on day one ASAP.
...Getting 0.60 games at home though... that’s another story