(Topic ID: 299309)

Stern Insider Connected

By anathematize

2 years ago


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  • Latest reply 8 days ago by Kevlar
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#2901 2 years ago
Quoted from parsonsaj:

I had 2 (of 2 total!) that went dark. Stern provided absolutely no resistance to replacing both of them, so they must know there is a known issue with the early ones doing that. I have only received 1 of the replacement readers so far but it has worked perfectly since I got it. I would recommend filing a service ticket on any that you have that will not light up.

Quoted from bowtech:

Same here. The 2 I purchased both went dark and Stern was prompt with replacing them. Second one took longer to get and it was explained they were having led issues so it was taking a little longer but I have both now and working fine.

Did they still scan even when dark? Mine only flickers sometimes now, but is dark most of the time. It still scans ok though, both off phones and QR codes printed on paper.

1 week later
#2925 2 years ago
Quoted from KSP1138:

Did they still scan even when dark? Mine only flickers sometimes now, but is dark most of the time. It still scans ok though, both off phones and QR codes printed on paper.

Mine continues to scan ok even when the light is off. I did notice that I can Fonzie the glass right above the reader and the light will come back on, so I'm guessing a loose connection. If it ever stops scanning I'll take a look at it.

1 month later
#3083 1 year ago
Quoted from Bagdad:

For NIB premiums that had a regular apron in the past. Do they come with the OG apron triangle plastic in the goodie bag has a replacement?
If not? What's the best solution when you want to door mount the IC? Can you order the plastic as a part, or you have to replace them with something else?

The NIB JP Premium I got today did not include the original triangle.

8 months later
#4645 1 year ago

Is the latest Godzilla code forcing a check for the IC node board? Mine would always blink for a few minutes and then usually come on. When I updated last night to 1.04 I had to unplug it to get the other node boards to update since it got stuck on finding it. Now if I startup with it plugged in it won't detect the other node boards, and if I leave it unplugged it complains that node board 4 is not found but plays fine.

1 week later
#4672 1 year ago

Looks like Stern is caught up on the warranty replacements for the scanners. I had a couple defective ones that I finally contacted support about this week, and they should be here tomorrow.

6 months later
#5129 8 months ago

I had a bad IC scanner disconnected on godzilla for a few days and the newer code complained about it. Startup took longer, but the node board 9 not found message went away prior to starting a game.

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