My insider connected pro kit arrived yesterday and I went through the set up process.

Sadly I'm stuck at the "User address verification failed" error when trying to complete registration.

stern_address_verification_error_2 (resized).png

I contacted Stern who got back to me over night saying that Insider Connected is having issues with registartion for addresses outside the US at the moment. So not much I can do other than wait and hope they get it resolved quickly.

I don't understand the need for address verification when the game is being registered directly to my insider connected account. It would make sense if I'm a location/venue and want to have "verified" achievements - then I can understand there would be a few extra hoops to jump through to ensure only machines registered to verified locations can support the feature. But for someone like myself who only has my games at home, address verification seems unessessary to me.

Overnight I received another email saying they had reset my address. When I went to register the game this morning, I was given a form to complete (as you can see from the screenshot in my previous post, I had no address form to fill in). Once I filled that in, the address was fine.

My game is now registered & I've earned my first few achievements

One thing I did find though was my first two games both had the machine lock up on ball one. I have read people reporting their machine crashing/freezing with insider connected enabled. So will need to look into what's going on there. For now I swapped the wireless dongle into the second USB port, which allowed me to play a third game without a freeze. Not sure if that's the solution though.

It has to be setup from within the service menu.

Here's a YouTube video from Stern going through the setup. You can skip to the 5 minute mark where they talk about setting up the Wifi on the game and how to register the machine.