You're thinking of Game Exchange in Denver.

FedEx just called and my LE should be here in about 2 hours. I have significant reading gaps in this thread and would appreciate any helpful tips on bulletproofing or things I should look out for. Thanks

I got the building loaded on my first game and all three balls launched SDTM. Please tell me this was a fluke.

Mine also but I have an idea I'm gonna try.

Here's my solution to the balls going SDTM off the building.

First picture shows normal set up with the plastic guide rails.

Second picture shows I have removed those guide rails completely. The balls when loaded, line up straight across rather than in a line. See picture #4. However, in test the ball furthest to the left was blocked in by the bridge tower and didn't exit. The gate then lowered, trapping the stuck ball and stayed there as the building rose up.

Third picture shows where I placed a black rubber dot on the left side of the cage to nudge all three balls slightly over to the right.

Fourth and final picture shows the line up before the building lowering and launching the balls into play.

I'm gonna continue to test it but so far it works perfectly and with balls going three different directions, it makes for a crazy, random multiball right from the launch. It kinda caught me off guard it was so much fun but then again, I was use to the balls just going SDTM.

I'm still testing so proceed at your own risk. But so far I'm really excited and very, very optimistic.

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FYI. I'm thinking about replacing only the left plastic guide piece and trying it that way. The balls might stack up in a triangle on the empty right side and that could be cool too. Especially if you don't have a black rubber dot.

Bed time for me and I'll test/experiment tomorrow.

That works as I suspected. Just remove the right side plastic.

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SDTM. My table is level, side to side. Checked and triple checked. However, in play testing I discovered my building is not level. With the plastic guides removed, the balls roll to the left every time and pretty quickly. See pics.
This may or may not be intentional from Stern but I'm not going to mess with the building. I'm only presenting it to you guys for thought.

And so far, removing just the right plastic guide or removing both plastics and adding the rubber bumper on the left is working great. I haven't decided which I prefer.

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I've been playing the crap out of my game and its working perfectly. Actually better than I expected as it scatters the balls in random directions and the action is unpredictable and super fun. I don't see any negative to doing this and it has cured the SDTM problem.

Go to any office supply store or Google for, self adhesive silicone dots. They come in all sizes and colors. I just grabbed one I had in a junk drawer.

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The man quickly posted a follow up comment of contrition when he realised his mistake and he did so 5 hours before your snarky comment. And I thought he did a pretty good job of it. (See below)

Have you ever made a mistake?

Yeah, I'm not buying it but whatever. Maybe next time include an appropriate emoji to limit any misunderstandings.

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FYI: My game shows 8 ohm as the default. Late build game and arrived with V.8.0

Yes

I gave up and installed the new code via a thumb drive.

I'm an equal opportunity customer

For the SDTM issue that many of us have, I've been testing this mod for Pinsider, CFES, https://pinside.com/pinball/community/pinsiders/cfes

Look for the blue plastic piece on top of the clear plastic landing. I will be suggesting a very minor tweak to it but its working great in my game as you will see. He did an excellent job for a first attempt. I'm glad to answer questions but I'm just a tester so contact him if you have interest.

Looks to me like you're building is not going low enough. I also see a stuttering towards the end as if something underneath is blocking or impinging the mechanics. Lift your playfield and examine the building mechanics for any foreign objects along the glide path. Make sure all screws, bolts and nuts are accounted for and secured.