Needing some help here. Wondering if anyone else had a similar issue.
Our GZ Prem (build date April 11, 2022) has played flawlessly since we picked it up, Code .96.
Insider connected registered and utilized. Upgraded wirelessly to .97. Again, played routinely with no issues.
Recently downloaded .98. Seemed fine for the few times played since the download. Here's where things go a bit wonky:
Last night tried to utilize Home Team with my daughters. Followed the Stern setup video and we all scanned our QR and created a home team. Started the first game and the game froze in the middle of game play, first ball, first player.
The game continues to freeze during gameplay after several reboots. Even froze a few times in attract mode. Once frozen, I cannot use the service buttons.
Here's what I've attempted:
1) I reseated all the connections on the CPU and removed and reinstalled the Game SD card, even the micro SD for wifi. Starts up, but still freezes.
2) I was able to get into the Service Menu a couple times before the game froze and tried to roll back the code to .97 but was not able to.
3) I even did a Factory Reset in the Service Menu before it froze. Still freezes during next game and needs a reboot. On a few of the reboots, the LCD screen didn't even come on.
4) I downloaded .98 from Stern's website and created a new SD image. There is no longer and Insider Connected (which makes sense). Game boots, then freezes during attract or the first game, once started.
Any thoughts or advice? Bad CPU? Bad Power Distribution board? Sickening that there were no issues until after trying the new Insider Connected Team. Coincidence? I will call Stern on Monday as they have been very helpful to me in the past.