Quoted from Broy1189:Anyone else have the ball get stuck here yet?
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This also happened to me pretty much out of the box. Took a few games for it to happen, must of been a slow enough ramp shot that caused it to stop there. I gently separated the wireforms carefully watching that I don't stress the plastics or anything else to get the ball to not hit the upper part where they cross. It's been fine since.