Dickinson, TX
Quoted from jonahk:Been doing some digging and I see I’m not the only one with the game losing track of the ball lock at the top of the building.
This game is on route and has a very high play count. That being said, it’s been pretty much flawless until we installed the .90 code on January 28th. On the 29th I got a text from one of our regulars that the ball was making it to the top of the building but not registering, and the game would have to go into ball search. Sometimes it would drop the ball and sometimes it would not (just giving the player another ball). I came in later that day and the TX opto at the top of the building ramp was dead. No biggie, swapped the opto and everything seemed fine.
Fast forward to last Saturday, same issue comes up from another player. I have them cycle the game, balls still don’t register. As I’m getting ready to leave and come check it out, I get a message from another player that now it’s working just fine. Cool. Game ran for about 8 days with no problems whatsoever. Maybe its just a fluke.
Owner comes by the next day, runs switch tests reseats connectors plays games can NOT get it to reproduce the issue.
This evening, I get another message from a different player (btw, as a tech don’t ever join a discord with all of the players hah) where the same thing is happening and but this time with more detail. It seems like the game is losing track of balls because the player also got a double ball launch on his 2nd ball of the game and the turn ended when one of his balls drained.
He finally got the 3rd ball to lock (5 shots total), but it only gave him two balls for the multi ball and it ended as soon as the 2nd ball drained.
It’s almost like the game never found the ball that originally went up the VUK to the building and couldn’t recover from that.
Other players before him tonight had 3 player games with multiple GZ multi balls including the shadow locks, so I can’t find a consistent pattern that would blame code but when all the hardware checks out I’m running out of ideas.
Tl;dr - recurring Drake hotel ball lock issues on GZLE since the .90 code was installed. Ball search required to release unregistered ball. Other balls in the same game will register but game loses track of active balls and only does 2 ball multi balls. Opto switch is fine.
Full code reinstall maybe?
We are having a similar issue with Building locks shooting up to the roof and not registering as a lock and being lost. I tested the opto at the top of the building with finger and ball and it tests fine. Multiple games in a row the locks work fine but then it loses track of the next locked ball. Anyone having a similar issue and able to resolve it? The intermittent nature of the issue is puzzling. The issue only started after a couple months of the game playing normally. Game is on latest code. Thanks!
Probably worth a shot.
