Quoted from atg1469:
Question, I've been getting the ball hung up in the very back of the game behind the building and unfortunately when it happens it's a full stop, have to pull the glass off-type scenario to fix it. No amount of nudging seems to shake it loose. Typically, the ball has to be traveling slow to get stuck there but I can not physically see any reason why it's resting where it is, let alone why I can't shake it free!
Is this a typical problem or has anyone else figured out a potential solution?!
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Yes and no solution. I did send a picture to Stern support, and from the sounds of it, probably the first person to complain (this was back in April). I have my playfield at 6.7º, which should be adequate for it not to get caught there.
Here is what they said:
"So this ball trap is definitely an intesterting one. I just had a pow wow with the EM, and there's not really anything back there that can cause this to sit.
A couple of things I'd like to have you look for:
First, simply get your hand back in that area, and let's see if you can feel anything sticking out or out of place that the ball could get caught up on.
Remove all of the balls from your game, and place them on a flat, non metallic surface, and let's see if they're magnetized. Sometimes, when a game uses electromagnets, the balls can become magnetized."
After I did my testing and came back with nothing, this was the next reply:
"Do me a favor and just keep an eye on it, and try to jot down anything leading up to it and in the meantime we'll take note."
Please let them know so they know I am not crazy! It doesn't happen often, but when it does, ugh.