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GZ Pro is in the house! It was a bit of a crazy ride to finally get one, but this pic is right after the first plunge. It’s been a long time since I wanted a game this much.

It’s just the electrical panels behind it.

I saved $2200 then spent $2200 on mods

My Pro absolutely has this bracket. Mine was built in late March of this year.

My October build Pro does not have this bracket. Weird.

I’m curious if your bracket is on the inside. I’ll take the plastic off above it and see if it can be moved to the inside. This sticks out over the guide rail so the ball hits it. Doesn’t make sense to me

My Pro has that bracket as well.

Here's mine. The lane guide looks to be all one piece.

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Yes. That’s what my premium looks like, it was a Nov-2021 build. My pro is a May-2022 build

My December Pro has the bracket. I wonder if its purpose is to try to slow the ball down to make it easier for the magnet to grab it?

May 31st premium build issue: manual plunge skill shot rattles around and doesn’t make it to the super skill shot behind the upper flipper.

I’m not seeing this on the index key posts and I know it’s been a common issue. Can someone share the post link/#?

This happens sometimes with mine. Not 100% Look at the bright side. It adds to the unique skill shot count. LOL.

I just opened my game last night, and it also rattles and can’t make it through most times. The shooter rod is completely misaligned. If you look down in the shooter lane and press on the shooter rod, the ball should contact right in the center of the ball. Mine is hitting far to the right near the right tong of the autolaunch fork. I’ll be taking mine apart today, and I’ll try to remember to take pictures of it as I fix it.

And is anyone else having problems with the buttons for the menus? Mine either don’t register, or double register. It made it almost impossible to set it to free play.

Finally, needed to reseat my WiFi dongle to get it to be seen by the game.

This is a common issue. I removed the metal ramp and tried to bend it slightly so it’s sitting level left to right (eye balling it). Mine is better but still doesn’t make it through clean 100%. I would also spin your plunger rod with the playfield up, to make sure it is straight.

Had manual plunger issues right out of box. Centered it and works great now

I've always had the issue where a single button press sometimes registers multiple presses (skipping from ebirah to gigan, for example; moving two spaces between lit ally, etc). Mentioned previously and don't recall anyone saying the same or offering an idea of what's going on. I was wondering if it was a godzilla-specific issue or something that happens sometimes with Sterns in general.

Thankfully, my experience is nothing like what you describe above. Just a minor, occasional nuisance. I was wondering if

I'm having coin door button issues too. It seems like they're getting a little bit better with use, but maybe that's just coincidence. It is pretty frustrating.

Also note that when you lift and reseat the playfield, you can misalign it. The playfield can move a bit left and right since the slot for the hooks is bigger than the hooks themselves. Every time I lift the playfield, I ensure it is such that the shooter rod is centered. Just a little bit off makes a difference.

Ok, so shooter lane.

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The two red screws lock it to the wood. The three machine screws lock it to the outside housing. Mine wasn’t misaligned as much as mis positioned.

If you’re comfy doing work on games… remove the two red screws. Then loosen the three around the shooter rod. You will then be able to reposition the entire shooter rod assembly. Move it a bit, put the playfield down, measure if it contacts the ball in the center. Remove ball, playfield back up, move again, repeat until you’re happy. Tighten JUST the 3 machine screws. Measure again (to be sure!). Finally put the red screws back in to lock it to the wood.

Mine was so far off that it was new holes for the red screws. YMMV. If you scratch your game moving around the shooter rod, well, you will learn to be more careful. Overall an easy adjustment.

This is perfect thank you! Mine was also too far to the right. I knew it had to be something with the shooter rod, because the auto plunge made it around perfectly. I'll play around with it tonight. I haven't noticed anything wrong with the menu buttons. Glass slides in and out easily

This same exact scenario happened on my DP Pro... shooter rod was installed too far to the right.

OP, can we get this post added to the key Index topic posts? Very common issue and it will make it much easier for people to find.

And on to the switches inside the door…

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The board inside the black holder is bad on my game. I pulled the switch assembly out of my Deadpool, and the menus on GZ worked perfectly with it. Nothing to actually fix with membrane switches, so I’ll just call my distributor and have him get me a new set of switches. When I get a new game I tend to tweak settings, and I just can’t abide having the menu navigation not be smooth.

I've experienced the same issue with my coin door buttons. They are getting better but I need to press them hard to get them to function

My premium hasn't missed a magnet grab, I've had the pro a week and I already missed 2. I think it makes it worse

I'm having an opto problem entering the buikding on my pro. Sometimes it registers fine other times not at all I've tried turning machine off and back on and will sometimes get it working again and sometimes it works for a while then mid game it goes out. Any ideas?

Received a Pro last week and have had a similar experience with menu buttons. I contacted my distributor, Zach Meny, at Flip ‘N Out Pinball and he immediately put in an order for a replacement assembly, under warranty with no questions asked.

Premium arrived today. Damaged. Refused delivery. The disappointment is real.

Sorry man. such a friggin' bummer

Try manually shorting the board traces to ground without the membrane. I bet it works fine. I had all buttons eventually stop working on my IMDN, and it was 100% from the button side. I used conductive foil tape between the board and the membrane contacts and they work better than new. I had also bought some conductive ink in case the foil tape didn't work, but didn't need to try that. I have three recently built games, GZ/DP/JP and they all have some difficulty registering presses. I plan to foil tape them all. I'll take some pictures when I do.

I'm seeing alot of these service button assemblies being an issue on games right out of the box. My buddy buys almost all the games as they come out and 3 of his latest have had the issue.

I had this issue. Reached out to distro..Stern replaced, works great now

Man I am so sorry. Went through this last month with my GZ Premium refusal. Took a month from refusal to new delivery. I know it sucks but rest assured, Stern will make it right. Your game will be NEW when you receive it. Hope your distro is in or keeping you in the loop.

Thanks all for confirming it's not a one-off issue with my game. My distro is working on getting me a replacement. I don't see any instructions in the manual about that specific assembly - is it just the two screw on the coin door, and the connector on the board itself?

I took mine apart too to try and sort it out but then just contacted since it was new..simple membrane..which they went to the older stern assemblies with a mechanical switch of some sort.

Will be looking forward to this in case it happens again as well for others to troubleshoot. Assuming it just involves removing the membrane from the PCB and applying a small cutout of the tape. Thanks

Also, simple to overlook, but make sure the game playfield is sitting flush in the lockdown bar bracket slots, and the playfield is centered or aligned to the factory position when the rod was installed before modding the shooter rod

I noticed on my GZ, Stern no longer uses the side cabinet alignment brackets , so there is a little bit of play in the playfield alignment. Before messing with the shooter rod, you could make sure you can simple align the rod with the playfield shooter lane. I draw a line on each side of the bracket on the metal to make alignment after lifting the playfield easy. I don't slide my game around much, so it stays secure in place. I guess for slider players, you could ad some small bolt/nut s to each side of the bracket arms to lock the poistion in place as well.. I included a shot of the bracket on my Star Wars that doesn't exist on my GZ
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Thanks man. Yeah it sucks. From what I hear they “repair” it? I don’t pay $9k to want a damaged and repaired item. Am I being dramatic here?

They replaced any damaged parts on mine... It was all cabinet and lockdown bar related for mine. Brand new. I am super typa A OCD and trust me I looked over every inch of the game for days. It's flawless and shoots amazing. Rest easy. You'll get a great new machine and new packaging. I have faith in the service/repair/replacement at Stern after my experience

can you post photos,what a let down.

Thats comforting to hear. Thanks man.

Yeah I’ll toss em up.

Yep. Super simple.

Was the actual cabinet damaged also? A guy on Halloween forum refused shipment on his because the box was damaged but didn’t bother inspecting the actual pin. My box was way more trashed but had very slight damage to the back of the head box. Wasn’t worth refusing and have to wait weeks longer.

The cabinet was damaged. The bottom and the side and the cabinet Art.

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Damn, what's wrong with people today? How could they try to deliver that?

Months away at least from my GZ, first pin, but do you guys cut away the box and check the cabinet before signing for delivery? Or assume if box is intact then game is ok?

Cracked 2 billion tonight for the first time. Got terror and monster zero. Completely bombed monster zero by draining out on my last ball with 25 million though. Missed a 25x5 destruction jackpot.

I am really appreciating the always on apron lights. They are extending my games for sure.

From what I understand, no matter how badly damaged the item is from transit they still must attempt delivery to get an official documented refusal from the customer.

Ugh that sucks. I feel pretty lucky that I have a short enough drive and a truck to just get mine myself.

Was it R&L Trucking? Reck and Laugh as they are known.
Sucks, sorry man.

Looks similar to what FedEx did to my LE. It sucks.

Good ol' fedex freight. I just don't get how people can be so bad at their job. You pick up and deliver packages. Is it really that difficult to keep them in one piece and undamaged? Is it really that much to ask?

Ya, I get what you're saying, and it's not on the driver. But the wearhouse workers need to do better.

Yeah I definitely don't blame the guy delivering it to me. He called me up on the truck to see it before wasting time pulling it off the truck.