Quoted from PapaBless:Congrats on your game! I am playing the crap out of mine this past week.
Just to note your issues have nothing to do with Stern. The entire machine is ran though before shipping to ensure it works before it goes in the box. Judging by the damage to the box I think your machine got dropped or something high impact that both damaged your lockbar and also knocked that flipper switch out of place.
This is most certainly bullshit. They do not test every game when I got a walking Dead all of the molex plugs in the bottom of the cabinet were unplugged and still wrapped up together where they couldn't reach each other indicating they were never plugged in, Ghostbusters I had a missing cat5 from node to the next, among other issues.
Mishandling did not cause that flipper switch to swivel off the button, it was drilled in like that chico.