I don't get the beef with Doug. I ordered in Feb and received in June. Expectations were of a slow turnaround and that's what it was, so I wasn't disappointed. I had a question about something at the time and he went above what I hoped for as a response. After receiving them I had a fitment issue which I resolved myself, but he continued to ask me about it, ie was genuinely wanting to ensure I was happy.
Doug's product is great, he's very thorough, and his service is excellent. His turnaround is slow but hey that's his choice. If he's happy at that level and chooses not to expand, good on him for knowing what he wants. He's completely transparent, and only gets defensive when people think long lead times means poor service when it clearly does not.