Quoted from snaroff:
Sad that it takes bitching to get them to ship 2 day in circumstances like this. My Munsters CPU died after 30 plays. Took 2 weeks before I had a replacement (and that's with some bitching).
I've been buying NIB since 2004, and things have gotten much worse with the SPIKE platform. Considering how lightly used they are in the home, can't imagine what arcades are having to deal with.
Sorry to hear that, but having an arcade I can say that the game quality that I have had with Stern has been exceptional. I think that basically crazylevi is spot on. ALL GAMES, BY ALL MANUFACTURERS, IN ALL ERAS have problems. Stern is no worse, and honestly from an operator's perspective, much more reliable than their current competitors. Learn to work on your games, it's part of pinball. It's a good with the bad kinda thing. Most fixes are exceedingly simple to get or keep a game up and running. Just takes a little time and patience and a will to learn. Stern gets WAY too much crap on their build quality in my opinion. We successfully operate dozens of Sterns from all their eras, and have no real complaints about them being "low quality" or "crap".