(Topic ID: 160016)

Stern Delays.....

By foureyedcharlie

7 years ago


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  • 238 Pinsiders participating
  • Latest reply 7 years ago by Gryszzz
  • Topic is favorited by 26 Pinsiders

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#160 7 years ago
Quoted from ForceFlow:

Honestly, I think that cat is out of the bag at this point. Stern might as well be up-front and honest about the production issues/schedule rather than try to hide it and make customers upset about it in the process. Customers are usually quite understanding if things are explained, some reasons are given, and what is being done to resolve said issues. They only get upset when their concerns are met with silence because they feel like they are being ignored and that they don't matter.
Saying something like this would probably quell a lot of complaints: "Sorry folks, we are having issues with X right now, but don't worry--we are working on doing Y to help resolve the issue. We apologize for the inconvenience. In the meantime, Z will be available in limited quantities, so please bear with us and thank you for choosing Stern Pinball".
And maybe throw in a promo sticker or something to a customer if there is outstanding order.
Anyway, that's just my personal take on it.

So in other words their communication should be up to Chicago Gaming/PPS standards?

#326 7 years ago
Quoted from seenev:

That's what they're calling the new ghostbusters: Suicide Girls.
Why? Because the trailer made me want to kill myself.

Amen brother.

#366 7 years ago
Quoted from Vino:

Bigfoot was probably sharing a beer with Gary Stern while they took turns rolling in hundred dollar bills too!

That attitude isn't going to make the games ship any faster Mister!

#413 7 years ago
Quoted from moto_cat:

What makes you think there's a high turnover @ Stern? It's my understanding that some of their employees have been with them for years.

It's called Pinside speculation. Just lie your ass off until someone calls you out on it.

2 weeks later
#884 7 years ago
Quoted from Manimal:

Just got a call from the distributor, and they just got word from Stern. LE's in production mid-June and ship immediately. So figure 3 weeks.

Ditto, just got my call 5 minutes ago as well.

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