Quoted from vid1900:You can't blame them.
If they again had an official Pinside rep, everyone here would crucifying them, insulting them, asking if they are having JJP build their games.
I'm sorry that's just weak. What they are basically saying is we'd try to communicate with our customers but then we'd have to deal with some criticism and ignore a few trolls. Sorry our skin isn't thick enough to ignore trolls and jerks so we treat all our customers like mushrooms. Feed em crap and keep them in the dark. It's a weak excuse for all the fans and buyers out here IMO.