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Quoted from cooked71:Weren’t they supposed to be bubble wrapped also?
It was but bubbles only protect things so much!
Quoted from MIL:I'd be contacting them straight away ( if you haven't already ) . The "premium" that was charged for shipping should've been enough to include some sort of insurance for cases like this . If not then what they charged should easily cover the cost of sending out a replacement and surely enough people cancelled that they should have quite a few spares . Maybe even offer to send the damaged book back once you get a replacement as a good will gesture ( and to show them how much it REALLY costs to mail a book ! ) .
I have reached out. Just waiting for a response.
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