Quoted from Dis_Pinballer:
I am not stomping my feet.
I am talking about a problem.
Waiting ridiculous amount of time for code is just plain bad.
I am not unhappy with the current state of ST, but it took forever to get a code update.
People are still waiting for code on other pins.
Stern has had this problem for years, and hasn't done much to fix the problem.
They delete fb posts, and ban people for bringing up the code issues.
Posts that were concerns, and not nasty attacks.
They treat customers poorly.
The pins are expensive.
Most expensive products are accompanied with platinum support from other companies.
Stern shouldn't be any different.
I am not going to paint a rainbow pic of Gary and Stern.
It has nothing to do about me stomping my feet.
This post was for people to voice their issues or become educated with the issues.
Some people attack others for negative Stern talk.
If people fling mud, I can fling mud back.
The post was to discuss the issue, and speculate on when/what pins are going to get code.
Gary is the owner, and can fix these problems.
Honestly I'm not trying to start an argument but you kinda went about this the wrong way.
Saying that Gary is a drunk, greedy etc. Really didn't help your complaint. And most people would see that as trolling.
Like you said Pinball is an expensive platinum
If you went into a store and had a complaint about product support and starting accusing the owner of being a drunk and greedy where
would that get you. I'll tell you, thrown out and laughed at. People around you would think you were having a temper tantrum. Like a 4 year old.
And, yes. I totally agree that Stern's code support and release timing sucks. And they need to hire new/more talent.
So why not just leave it at that. People will disagree. Everyone has an opinion. And some of those that do agree will tend not to post comments that in a thread that start the way this one did. So you alienated yourself.
I can understand your frustration. Many others are frustrated too. Believe me, Stern knows it.
Gary knows it.
When they make the change is another story.
Remember the internet is forever.
Stern can delete FB posts all they want. Search "Stern Pinball" or "Stern Pinball code" or "Stern pinball facebook" and see what comes up.
They can't delete that. But they can eventually change so its good reviews rather than bad that are the first results.
The only way Stern can change that, is to actually change.
And now that Stern's Facebook page lets you rate the company and write a review.
Why not voice your opinion there. But in a professional manner. So it doesn't just look like someone trolling their page.