Quoted from eharan:Yes, I bought it new and have reached out to distributor. Hopefully more responsive than Stern!
Did you check the power supply to verify it's sending out 48V and not less?
Try getting a new SD card and making a brand new image. Stern uses crap SD cards, and when they are corrupted, the machines fail in weird ways.
Instructions on how to make a new SD card image here:
https://sternpinball.com/support/sd-cards/
Also, have you tried swapping node 8 and 9 (and changing the dip switches to reflect the change on the boards) and seeing if that changes anything? They're interchangeable as long as you remember to change the dip switches.