Quoted from xTheBlackKnightx:It is quite disappointing to see some enthusiasts continue to actively deny any types of problems even exists as "it has not happened to them"
Even more disappointing is the consistent whining and complaining from Pinsiders who aren't experiencing issues firsthand.
We have ZERO idea at how many real issues are making their way out of the Stern factory. NO CLUE as to the defect rate, whatsoever.
What we DO have, is yet another defamatory thread, created by someone who doesn't own a Stern machine, is not presently experiencing an issue with Stern, just continuing to stir up useless drama and fan the Pinside flames.
When multiple Pinsiders start making posts of their non-functioning machines, without support from Stern, I'll be concerned.
When multiple threads and photos appear from various end-users, with evidence of defective machines. NOT when the rest of you guys shout "The sky is falling, the sky is falling!" NOT when a bad batch of playfields or cabinets gets out and is replaced by Stern.
That sucks, but it is something that I consider acceptable. So long as the defects are corrected and/or replaced, that's good enough for me. Why? Because it means that the machine I purchased will continue to operate as it should.
Stern has recently upped their game with cabinet reinforcement, bevelled edges at the ball drain area, and a better playfield lift system.
Those things are important to me because it shows that they recognize previous issues, and have made changes to address them.
An important consideration in my opinion is the number of issues that remain unresolved. Stern replaced Ghostbuster playfields that were poorly manufactured. Recently on Pinside we saw someone who has received a replacement cabinet. When he replied, saying that he was not comfortable completing the playfield swap on his own, they agreed to provide a tech to do the work for him.
Those are the things I can confirm. Those are the things that show me that Stern does care about consumers.
So what determines whether I continue to support Stern is simply this: If my pin(s) work as designed.
To date, I've purchased over 12 NIB Stern machines, and have been happy with their performance.
Please: if someone is going to throw stones, can you start by stating how many NIB Sterns you've bought, how many had issues, and if those issues were resolved/unresolved? That information is far more valuable then anyone telling us how pins were built like a tank "when pinball was REALLY pinball".
Something that WOULD be concerning to me, is how Stern is addressing the ghosting on some of the StarWars Pro machines.
I believe they have replaced one if I'm not mistaken. Has anyone been told to pound sand?