I find it funny they waited this long, and even funnier they need to announce it....clearly the bad press is hurting their bottom line
(Topic ID: 253249)
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Quoted from TomGWI:I know a few people waiting to get a Jurassic Park until the clear coat issues are fixed. Having a QA director maybe a good thing but until the product comes out good I don’t think too many people will be buying given someone has new role in the company.
I think there are a lot of buyers on the fence right now....I for one will never buy another NIB game from Stern until they demonstrate their going to stand behind their product....its ridiculous that someone doesn't get reasonable customer support when their new games start falling apart in 3 months....and yes that included a little chipping....when u market your high end product (LE's) to home owners like it or not expectations on warranty support get much higher.
Quoted from Wickerman2:This is the point that gets missed by some people. This is not an operator driven market.
That said, it’s frustrating that the issues are so hit or miss. I picked up a used Deadpool with zero playfield issues, yet some older and newer titles, as well as a few DP’s, have frequent issues.
Clearly its a market for the home collector....with that comes a completely different set of expectations that Stern is basically ignoring...u can't have your cake and eat it to....eventually that mentality bites u in the ass....I buy all my games on the secondary market...all u have to do is wait 6 months and u can pretty much pick up any title u want at a discount....plus u get to inspect prior to purchasing
Quoted from Chambahz:Never has Stern said they didn’t have any.
Thanks for coming out.
Sterns problem is they don't say anything, which screams of arrogance in my book....at some point it will bite them in the ass...the BS propaganda around this director is their way of marketing to the world that their now taking this serious....give me a break....
Quoted from Chambahz:You’re one of Stern’s loudest adversaries on here and you’re still not happy that they have announced hiring someone to help with issues? You have already decided for yourself that it’s all bull$hit, eh?
Classic Pinside.
I love many of their games...MET, ACDC, LOTR, etc....have owned several, but their quality and customer service has gotten worse yet they continue to raise prices....I'm all good paying top dollar for a product, but not when it comes with the risk of buy NIB Stern games....my hope is that they take care of all their customers with these problems and make some sort of statement that they've addressed their poor quality play fields....pooling and chipping on new games is not normal
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