(Topic ID: 118025)

Starship Fantasy - great customer service


By nutshell79

4 years ago



Topic Stats

  • 3 posts
  • 3 Pinsiders participating
  • Latest reply 4 years ago by pkiefert
  • Topic is favorited by 1 Pinsider

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    #1 4 years ago

    Just wanted to share a positive experience with Larry at starship fantasy

    I ordered a few ramps, bolders, and plastic set one week ago for my wh2o project. I hadn't received a shipping notification yet so sent an email. Larry got right back to me and said he didn't receive the email confirm from paypal but saw the funds today when he checked. He apologized and offered to refund my full shipping costs and ship out my order today.

    This was above my expectations as all I was looking for was a confirmation number.

    Thank you again Larry. First place I will check for ramps and plastics in the future

    #2 4 years ago

    They're good people, love seeing them at the shows, they really make the rounds.

    #3 4 years ago

    Larry and his wife are a class act and I'm proud to call him a friend.

    It's always a joy to see them at the shows I attend. Pinball Inc's ramp business is in good hands with Larry.

    Paul

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