The same thing has happened to me twice now. It’s so disappointing.
I take the R2 Topper out of the box. I read the manual twice to be safe (its 4 pages with pictures, takes about 30 seconds), installed everything as the manuals states, turn on the machine, R2’s head rotates counter clock wise about a ¼ of a turn, and it shorts itself out, it’s dead, it does not rotate. I go into the machines test for R2 and the numbers never change, nothing moves.
I call Stern they act like it’s no big deal; they tell me that this has happened before but it’s and easy fix and I can repair it myself. They guide me through taking it apart and testing it. It is dead. You can see where the motor rotates into the support peg and shorts itself out, shorting the PCB. They ask me if I want to repair it myself and they will send me the board. Again they say it’s and easy fix. I said no way, for this kind of money I expect them to fix it. I didn’t spend $836 to refurbish a Topper.
4 weeks go by. I received the same R2 Topper back (#080) from being repaired. The box was damaged and the packaging is poor. I attached photos of the box and packaging. I opened the box carefully and inspected for damage. Luckily everything looks fine. I read the manual again, installed everything as the manuals states, turn on the machine, R2’s head rotates counter clock wise about a ¼ of a turn, and same as last time; it shorts itself out it’s dead, it does not rotate. I go into the machines test for R2 and the numbers never change, nothing moves.
Remember this is supposed to be an easy do it yourself repair. I ask “Did you guys try this in a machine when you installed the new PCB”? It’s clearly out of adjustment, the same as it was last time I sent it to you. I just don’t understand how this could happen twice? I am waiting to get a response.
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North Mankato, MN
Perth
