I am a first time pinball machine owner and new to this forum. My brand new Stern Star Wars Pro machine arrived yesterday. So far I love it, but without fail EVERY SINGLE TIME the ball goes into the right scoop, it is sent SDTM and I lose it. I've tried every position with the flippers to stop its path and absolutely nothing works. So I can't even do the Tatooine missions. I read some messages in an old post "Star Wars Bugs" about this but didn't want to post there because I thought no one would see it. Therefore I'm starting a new post. I saw 2 options on that post: (1) turning down the scoop power and (2) adjusting the torque on the scoop. Can someone tell me how to get into a menu or whatever that would allow me to adjust the factory settings to lower the scoop power to 30 (I saw that recommended)? If that doesn't work, I'm quite afraid to open the machine at all and don't want to mess with moving physical parts - I have a 3 year warranty and that would probably inactivate my warranty. I don't think I can 'claim' this is something 'wrong' with the machine (but it sure sounds like it wasn't meant to be this way); therefore, I can't really use my service agreement to have someone come out and 'fix' it. ANY HELP or instructions would be so greatly appreciated!

How do you "adjust the strength of the kickout coil to affect its trajectory"? I am a first time owner with no experience. And I wish it would 'just hit the left flipper' - it doesn't touch either flipper no matter what position.

Ok, I wasn't sure if it was something that could be access through that menu - I will try this, thanks chuckwurt