So while on a work trip up here to Minneapolis, I decided to stop by the 'Brainbrook Entertainment Center' (https://pinside.com/pinball/map/where-to-play/blainbrook-entertainment-center-minneapolis-mn-united-states).
I figured that since they had so many pins, it can't be half-bad!
Well, other than the selection, I saw no reason to go back there, and on the drive back to the hotel, I thought about it.
Perhaps my standards are too high now-a-days? Or perhaps over the last 20 years, route / maintainers' standards have dropped?
Here's what I found -
At 8pm on a Monday night, the bowling alleys were sold out. So it was busy. The arcade had a few people in there, mostly playing pool - I walk in, and all but perhaps 5 games are turned off. Now, a dark and quiet arcade is NOT really a welcoming thing, honestly, and this is the first knock.
I played the following games - granted, I did not play ALL of them, and perhaps I just had bad luck choosing my games, but I'll summarize some points at the end -
Monster Bash - Color DMD, and inserts were LEDed. The game was pretty functional, except it was set at $1 / play. No complaints other than the price (again, used in summary below..) There was a dot on the credit.
White Water - Inserts were LEDed, and also had a credit dot. Game played okay, except when shot just right (straight on, ball at highest speed), several shots wouldn't register. Games were $.75. No credit bonus.
Attack From Mars - Color DMD, inserts were LEDed poorly. By poorly - some were extremely dim (likely a flex or 90' LED was needed, and not used). I think the smaller ships had the LED kit as well, not sure. Credit dot, but seemed to play okay. Another $1/game, I believe. Credit dot. Had some rubbers on the posts that caused the ball to bounce UP OFF THE PLAYFIELD when they were hit.
Family Guy - $.75 / game, there was a decal on the pricing card that said 'Death Deactivated on purpose.'. .. Really? Game seemed to play okay, except spinner shot was not sensitive, one slingshot was out as well.
Whirlwind - Poor, poor thing. Also LEDed horribly. Couldn't see half the inserts. Diverter for LOCK was broken, so once you got Lock Lit, you couldn't do anything else in the game. $.50/game
Road Show - $.75 / game, Ted's mouth stuck open, Red's eyes were.. uhm.. strange, and Red shot wasn't registering. On the plus side, Reply set VERY LOW. Also LEDed.
High Speed - Weak flippers, LEDed badly.
ALL GAMES were leveled HORRIBLY. Some were very steep (Monster Bash), and some were very shallow (Family Guy), and ALL were not even side-to-side. (Hell, in Getaway, it was leaning SO MUCH that I got a ball stuck against a post up above the upper right flipper. I had to jar the machine to get it to roll out.) LEDs were horrible - no flexes were used, so in locations where a 90' should have been used, you could barely see the light lit. In other cases (like Family Guy and the Spinner insert), one socket was a bulb, with a LED flasher, which caused a really odd white / warm white appearance.
Now, with the exception of the lock diverter in Whirlwind, I could easily overlook the issues in these games - independantly.
However, when obvious money has been put into the games ($400 ColorDMD, $200 in LEDs..), I would seriously expect to be able to spend a few moments to make sure the games were 100%. In fact, cut the LEDs and ColorDMD, and keep the price at the original level. Apparently, the operator knows enough to go into the menu to adjust pricing, but can't afford to adjust anything else - like the Match on Road Show (.. there was none.), or the Death on Family Guy (I'm not sure how it was 'disabled', but you could hear the coil firing to try and raise the center post).
All in all, for me, the ONLY draw and reason to go would be the amount of games there. Because of the condition, I didn't stay long. I HAVE BEEN in a situation where I had 100+ games (including videos & redemption) I was looking out for, and when I did, I made d@mn sure that they were working as intended, because I felt like my reputation was on the line.
Am I out of line for thinking this? Are gizmos (ColorDMD, LEDs) more important than keeping a game without issues? Or am I holding my standards too high? 
Madison, WI
If they haven't fixed it already it's not too out of the question that they'd let it sit that long. (Maybe not many have mentioned it, either. I don't think OP did. It's kindness, but then again nothing gets fixed at these places, either.)
