I have encountered two issues with my new Standard WOZ. 1) The monkey picked up the ball, took it up the ramp sit it behind the door and it would not move. The door would not open. The game did not go into search mode. I even played three more games and the ball would not move, the door would not open; 2) I took the bar off and pulled the glass down a few inches and removed the ball by hand. Now I cannot get bar (whatever it is called) hooked back. The handle will not slide into place. Is Lloyd or Alex out there? Anyone else with good ideas?