Quoted from Gundam_Pilot_:

Mark the beginning of the pinball crash…. You heard it here………….

Quoted from turbo2nr:

Game sent out extra balls randomly and the service menu did not show switch statues correctly to diagnose! Can you believe that?
Drain magnet never worked after fiddling with it for hours and hours. Always threw ball into the drain and not back into play.
Back orbit didn't register and would eat balls that may or may not return after a few days
Left wireform ramp never worked and ball bounced off it back into shooter lane or right drain lane or anywhere other than where it should have.
Both ball locks didn't work. Left orbit shot impossible due to some kid screwing on the ball guide rail way too tight and a ball basically didn't fit between the guide rails. Game had many holes drilled over and over in an attempt to mount guide rails and other stuff. As if someone was building a prototype and just keep changing hole locations! lol
I sent me game back to get fixed. They refused and gave me a refund. I lost money on shipping it back.
Never got to play a full game.
Spooky refused to refund me for an Ultraman and Halloween with a promise they are now making quality games in their new location, bt I had same issues with my Ultraman. Send out balls randomly. Never ending Multiballs. Left orbit never registered (switch location was just wrong!)
Game did random reboots
Sold Ultraman for a $3k loss.
F-Spooky 100%
After a decade of making pins the quality is just as bad or worse from day One.
Their code is a joke. Worse than any early 80s Solid State pin.
Terrible diagnostic features, missing most options that are in EVERY other pin. Like resetting the high score and basic stuff like that.
Just an amateur built POS that really doesn't belong in any tournament or on-location.
All of these issues are still going on today, even with the new build of TNA! A game they have made before! lol
Extra holes drilled in playfield until they get it right. Mistakes all over the place.
I wish they sold games as a kit and I would have built my own 10x better than they do.

Quoted from zermeno68:

So.. anyone else who asked for replacement parts did it resolve rather quickly?
I’ve been in contact with customer support and ensured my items X,Y,Z will be shipped out. That was little over 2 weeks ago. The tone sounded it would be sent out quickly.
I did send a follow-up email before thanksgiving week.
Just wondering other folks experience. Not concerned as it’s cosmetic replacement, but of course ensuring it’s not forgotten.

Quoted from DuffysArcade:

TNA CE#1 has finally arrived...undamaged. However the excitement of my first NIB pin wore off very quickly as I've immediately encountered a littany of issues with the game. Tried calling Spooky Service and it went to voice-mail...I guess I'll draft an email. Here are the issues:

- Every coil controlled by board A5 are dead. Going into the coil test, and during game play. Gackbox GI, Beacon, shaker, upper flipper, etc.
- All LED score displays are dead. 5v is present at the display board. Tried reseating the USB cable. Tried swapping to a different USB port. Totally dead.

Anyone have any ideas? I checked the connectors and fuses on all boards. Reseated all connectors on the power distribution board.

Other issues:
- Backglass faded badly
- Tilt mechanism mounted too high (should be an easy fix)
- Trough piece missing allows ball to fall into cabinet
-Almost broke the backglass trying to remove it!
The game was shipped to me in Germany with a pair of side-cutting pliers laying inside the head! They were sitting behind the right speaker when I opened the backbox!

Quoted from tectonyc:

They've been (very slowly) discussing via email with me, but the fact is I'm approaching a month with a dead NIB sitting upstairs. They're plenty active in the scooby thread, though.