Nobody, clearly.

Things happen in transit, wires or connectors come loose, you gotta adjust some switches, that's pinball, NIB or not.

4 screws don't fall out.

People cut Spooky a lot more slack than any other manufacturer because they're the "underdogs" and feel like part of the community, but their quality control issues are not a new thing. This isn't a handful of people building a hundred games out of a shop anymore.

They are charging $3000 more for TNA now than when I bought mine. Inflation, costs, the market etc etc, is what it is. But for a $9000 game you should reasonably expect that someone looked at it before shoving it in a box.

And that's leaving out things like someone seeing those low quality backglasses and shrugging and shipping them anyways instead of fixing the problem before anyone saw them.

TNA is an amazing game and deserves to be built better.

Those are nice ones at least.

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There's more to life than Pinside, and if you're busy making games you can not prioritize hanging out on forums. I think we all understand that.

But, that said, when they want to promote something there are ghost avatars everywhere. They're a growing company, not just a scrappy community thing, just part of that process I suppose.