Quoted from pinthewin:
I didn't realize returning games was an option. How does that work? Do you drive it back to the factory?
Seems Spooky has a reputation for great customer service and horrible build quality. IMO, if you're going to call something a "Collectors Edition" and charge a premium price, the customer will be expecting a premium product, one that is manufactured and inspected with care and precision. There should be minimal adjustments needed out of the box. From what I've read here, it seems that rarely happens.
Game sent out extra balls randomly and the service menu did not show switch statues correctly to diagnose! Can you believe that?
Drain magnet never worked after fiddling with it for hours and hours. Always threw ball into the drain and not back into play.
Back orbit didn't register and would eat balls that may or may not return after a few days
Left wireform ramp never worked and ball bounced off it back into shooter lane or right drain lane or anywhere other than where it should have.
Both ball locks didn't work. Left orbit shot impossible due to some kid screwing on the ball guide rail way too tight and a ball basically didn't fit between the guide rails. Game had many holes drilled over and over in an attempt to mount guide rails and other stuff. As if someone was building a prototype and just keep changing hole locations! lol
I sent me game back to get fixed. They refused and gave me a refund. I lost money on shipping it back.
Never got to play a full game.
Spooky refused to refund me for an Ultraman and Halloween with a promise they are now making quality games in their new location, bt I had same issues with my Ultraman. Send out balls randomly. Never ending Multiballs. Left orbit never registered (switch location was just wrong!)
Game did random reboots
Sold Ultraman for a $3k loss.
After a decade of making pins the quality is just as bad or worse from day One.
Their code is a joke. Worse than any early 80s Solid State pin.
Terrible diagnostic features, missing most options that are in EVERY other pin. Like resetting the high score and basic stuff like that.
Just an amateur built POS that really doesn't belong in any tournament or on-location.
All of these issues are still going on today, even with the new build of TNA! A game they have made before! lol
Extra holes drilled in playfield until they get it right. Mistakes all over the place.
I wish they sold games as a kit and I would have built my own 10x better than they do.