Quoted from Krupps4:

Continue to stay true to yourself and don’t compromise what you believe in or stand for. I have a Rob Zombie and love it. When I bought it, someone told me that when you by a Spooky pin you aren’t just a customer, you become part of a tribe. That’s very true and keep that quality in mind as you move forward. I’m proud to be a Spooky owner and look forward to upcoming releases. You run your company the way you should and treat your tribesman with respect. That is certainly not overlooked by me. Rock on!

Quoted from Mudflaps:

There are a ton of threads like this one. The advantage you’ll get with a boutique company is direct, real time customer service.
I’ve owned two Spooky games and absolutely recommend them. Quick resolutions to problems and a commitment to making things right. Charlie cares about his company and genuinely loves pinball.
When you buy a Stern, you’re buying a product. When you buy a Spooky, you’re part of a tribe.