As the only company I know of that freely admits their faults and has asked for feedback, thank you! First of all, you guys are killing it! I fell hard core into the hobby 2 years ago and have rotated over 20 pins through my basement, but never a NIB. That is changing soon as my first NIB (Rick and Morty #373) is on the line right now. Please note that any suggestions and or comments here are akin to complaining that my date with Ms. Universe was less than satisfactory because she showed up 5 minutes late.
Fang Club: Fantastic idea! Joined up just so I could buy a Rick and Morty. Getting a poster was really cool! However, the poster was and advertisement to join the club we just joined. An official Spooky Fanboy/Fangirl poster would have been awesome, or a poster of upcoming games would have been great. If you would have printed up slick sheets of games you have for sale and put them in there some of us would have framed them whether or not we bought the machine.
There are a few other things you could ad to the club that would be the equivalent of us paying to watch ads we would probably enjoy. We got our first quarterly fang club video, but then it stopped. There is no area of the website for “fang club members only”. A section of the website limited only to members where we could see progress on the machines, what number is delivered, and maybe a spot for members to post pictures of their machines once set up would be cool. Sure, we’d scoop this information and drop it on pinside and facebook, but not everyone uses those.
Support: Support is fantastic! I still don’t have my NIB Spooky pin (fingers crossed December) but do have a 2nd hand TNA. Seeing Spooky logos and name handles on pinside is great and shows you interacting with the community. Danesi’s support of TNA on his website and in pinside is fantastic. I have had a couple of minor issues with my TNA, sticky drop targets and an issue with LEDs. I posted my issues and both times within hours the designer of the pin was personally there to assist. It is also great having the Spooky team pop into various Spooky forums on pinside from time to time to dispel rumors.
Machine Quality: I only have a month or so experience with my TNA, and only have one complaint about build quality/construction. The cabinet art application is kind of goofy. For lack of a better way of describing it, it is unrepairable. There are a couple of small gouges on the left head of my TNA… not enough to impact the art itself, but it has torn through the clear laminate protecting it and left it a bit torn. Short of peeling off that entire layer, I don’t know how else to fix it. If there was a technique that didn’t use that thin plastic laminate I would be for it. I have touched up many cabinets with paint, but have no way of repairing what looks like partially peeled shrink wrap. Everything else has been rock solid.
Machine Quantity: Rick and Morty will be my first NIB pin. Rick and Morty is the only pin I have bought NIB, because it was the only one I felt confident I would not lose money on. Let’s face it, Pinball is a capital intensive hobby, but not necessarily an expensive one. Out of the 20 pins I have rotated through I have lost about $500 on 2 of them, and everything else I have broke even on or come out ahead on. If I buy Rick and Morty, I know it will hold its value because it is not going back on the line in 4 years when Spooky has trouble selling Hello Kitty the pin to keep the line going. I understand these are not investments, but if I were to lose $1000 every time I bought a new pin like with a new Stern or JJP, I couldn’t do it and/or it would have to be an absolute forever pin. So far, Spooky has not done that with the exception of the TNA 2.0, which was never advertised as a limited item. If the next Spooky pin looks to be as cool as Rick and Morty I might make it my 2nd NIB pin, if it is a limited run item. I am not saying it has to be limited to 1,000 machines (which is more than you’ve ever made before), but if there was assurance it would never go back on the line once production was finished, it makes ponying up for a nice pin a one time opportunity.
Options & Customization: Give us more options! I understand it complicates your supply chain, but there are a lot of us that will check just about every option that you guys give us. I would have absolutely paid you to install extra shooter lane protection if that was an option. I understand that making sculpts is expensive, but if you sold figures and mounts beside the machine, even off the shelf ones, if they were factory installed I’d totally buy them. If you have themes with off the shelf toys available in the future I’d totally go for these as an option. The modders are filling this gap at the moment.
Why buy Spooky:
1. Cool theme by a cool designer available now.
2. Only way I would likely get one (or thought so at the time they were offered) was getting one NIB.
3. Limited run means I (likely) won’t lose my butt when/if I sell it
4. Clear customer communication on when pins will be received
5. Not douchebag posts on forums and social media
6. No playfield issues
7. Excellent support I can see on the forums
8. Made in the USA (like most other pins, but still)
9. Quality control issues are addressed when found (playfields and coil stops)
10. Machines come with snacks.
Thanks for doing what you are doing guys!