Quoted from SantaEatsCheese:On that note, I experienced that this weekend. On Saturday morning when I turned on Rick and Morty at Pinfest, the right drop target wasn't working right because the spring broke. I emailed spooky support asking about the correct size spring and got a message back from Spooky within 20 minutes... at 8 a.m. on a Saturday. They told me to ask the Spooky guys at the show, and they hooked me up and ordered some new parts for me to be delivered this week, no charge.
That's awesome that they did that for you. Were you able to find a spring at a vendor table to get the game back up for attendees?