Quoted from Alaskanzen:
Did you ever resolve this? I’m having an issue where doc oc will go up and down several times during a game and not down all the way at times. Other times it works snd functions as normal.

I had this problem. Go into diag-game specific and test the motors for each toy doing this and verify that it registers in both the up and down position (multiple times). For me, the switch for the down position on the sandman wasn’t getting pressed when he went down so the motor would go back up and try again (and again...).

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