We have an RFM at a local bar that my friends and I go to several times a week, and play regularly. It is in terrible shape with many switches out, lights out, flipper rubber split, and generally filthy. It has remained in this shape for two years now. We complained many times to the owner of the bar, who relays the issues to the op, but it never results in anything being done. We finally started calling the op's company direct ( number is on the machine ) to complain about the condition and how much money we contribute playing a barely functioning machine, and they claim they will make repairs, but when he showed up he only wiped the glass and said " I'm not rebuilding this #%*# machine". He didn't repair a single thing, not even the split flipper rubber. It's amazing to me that instead of having customers enjoy playing a good working machine and returning to play again, he is satisfied with collecting the money from it and leaving it to screw the next customer who feeds it, resulting in pissed customers and not much play.
I own a nice RFM and am very familiar with the minor issues that need fixed so it's not like it's a major investment to make it playable. Route operators like this suck and do damage to the hobby, chasing away customers who otherwise would enjoy the hobby.