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Quoted from ScottinSGFNY:Anyone order the metal light box to display translites?
I did and Haven’t received the 2 I ordered. I did receive other items in the same order and was already charged for everything.
I ordered 3 as well a couple weeks back, nothing......sent a followup email a few days ago.....nothing.....
Quoted from TomGWI:I ordered 2 as well. I contact stern and they said they won’t have any in till the 8th.
Typical....when I called them last Thursday they said the 20th......hope your date is better than mine!
Quoted from TomGWI:I don’t know why I said the 8th but it was actually the 20th. Too much crap going on lately.
No biggie.....either way Stern has charged my CC over 6 weeks ago and I have nothing to show for it!!!
Translite frame update: since the last expected by date has just come and gone, I called and spoke with Stern concerning my order for 3 of these back from the first week of July. Still backordered, they are now expecting them to arrive in 4 weeks.......must be making them after the Star Wars topper is completed!
So Stern has now had full payment of this purchase for 7 weeks, and still can’t deliver......
Last time 10 days ago Stern said Sept 20th was the ship date. A month earlier it was August 20th. They must be getting shipped to them in the same container as the Star Wars Topper.....
Just talked to Stern 10 minutes ago: They are still waiting to receive the translite frames!!! When I asked about why this is keep getting delayed, according to the lady at Stern they are trying to line up a different supplier as the previous supplier was to expensive and would have required them to go back and charge us more!!!! They are still in negotiations with a supplier and hope to have them soon.......wow!!!!
To this day I have gotten ZERO calls or emails from Stern about the delays, only found out things by calling myself and given delivery dates that have been missed 3 times now.....poor customer service at best! I'm cancelling my order now and contacting my CC issuer...
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