Quoted from Jediturtle:

I am sorry, but you are using false information as an excuse to get rid of a game. Stern would have absolutely taken care of you at no cost for a game this new. I have owned 4 Stern games, all of which I was the second owner, and they have supported me 100% on all of them with no hassle what-so-ever. If you want to blame build quality, poor QC, bad or rushed design, etc, that's fine, but blaming a lack of customer support for replacement parts is just plain wrong and shows that you didn't even try to contact them. In less time than it took you to write these posts, you could have shot Pat a quick e-mail and had parts on their way that same day.

Quoted from TwilightZone:

When the Hulk mech breaks in a home environment --- well that's pretty telling. It's quite obvious they aren't making them like they used to and people used to complain about the quality back then LOL!