Careful if you say something bad about Jersey Jack they may burn you like a witch. But I am not surprised at all this the service you recieved he is great at taking money and then ignoring his customers. In the end we won't be the minority, real shame because would love to see another successful pinball company but the way the guy acts is straight up despicable.

Stern has been ok to me but most of the time they act like your bothering them on the phone and say call your distributor but on occasion I have gotten help from Pat. Hard to be perfect in any service area god knows we try at my company, but it's impossible to keep everyone happy and sometimes we just say screw it offer a full refund pick up our product with a smile and move on. We have learned in the Internet age the customer is more than always right he can bring your company with just a harsh review. People mainly see bad when they read reviews online even if your average is spectacular.