Personal data ahead ...

I'm not sure what to think of this statement. Last time I was at the PHoF, all the newer Sterns up front were busy, and playable. I'd venture around 30% of the B/W titles were either shut off, or unplayable due to issues. EM's were rock solid and running.

*shrug* Anytime I've had issues, either Stern or my distributor has made it right. Heck, they replaced an entire machine I had for 3 months with a brand new, different title! +++ on customer service.

I prefer to route new Sterns from a maintenance perspective. I've made less service calls for my Sterns than I have my B/W's. Mind you, some of those B/W's have 20 year old + parts and boards in them, so it is somewhat to be expected.