Ordered a plastic set from them that they had on eBay. Other than taking several days to ship, the transaction was perfect and the plastic set was reasonably priced.
I'm too far to go to their store but you gotta expect that a brick and mortar store will have higher prices than picking something up from a private seller. If you don't like their retail prices, don't buy from a retailer.
The stories of their show room staff's attitude is inexcusable. The owners need to fix that if they have not already....