Topper installed and it is not working (no lighting), also checked in test. This was a type 1 install per the very detailed install directions.
I have triple checked all connections and made sure connections are secure and in place. Ticket was started today with Chicago Gaming.
Unfortunately, another unhappy customer. I installed the Topper PCB board using the template provided to start (4) 3/32" holes, topper was mounted to top of game (using topper template as well) and the wire harness plug from topper would not reach the J12 connection. I made sure there was no hang up of the wire harness through the hole on top of the head. Unfortunately the only fix was to move the Topper PCB board up about 1/2" so that I could get the harness connected to J12 (which has left four small holes that are visible now) which I was very disappointed in.
I also need to install the new XL display and Sound system but am having second thoughts right now due to the disappointment of the topper install process and it not working. I will update when I hear back from Chicago Gaming.

Topper Install (resized).jpg

Thanks Lloyd, I tried that and that did not work.

Heard back from Chicago ticket and they advised to doo the same connector swap. I am responding back now to let them know that was not the fix. Hopefully hear something back today. Thanks again!!!

Welp, Chicago gaming went silent on Dec 4th after trying to get the topper working correctly I was in contact with one of the Chicago gaming members and he was helping me through emails and now will not respond back to me. Last email was him asking if all the lights on the board would lite up and I responded back letting him know that, No do they not all light up and gave him information on what lights do light up on the board.....see below

CR1 is solid green
CR2 is solid green
CR4 flashes green
CR5 is not lit
CR6 is solid green

Lloyd, any chance you would know if Chicago gaming is shut down due to COVID or maybe the holidays? I just find it odd that the communication just stopped two weeks ago and I have a nice topper that does not work for now.

Spoke with Edwin and he apologized for not updating me sooner.

He is waiting on a response from engineering on why the board doesn't seem to light up like it should and hopes to get some kind of feedback soon on what the issue could be. Will update when I hear more.