I second that emotion. I purchased a "Wheel of Fortune" pin that had to be shipped to Cincinnati. Randy wanted me to wire $4000 to his bank. I have never done business with them before but I took the plunge. I was given updates almost hourly before the pin arrived. It was packed like a brick s*@t house. It was such a rewarding experience. I was even able to hagle a little on the price. What a rewarding buying experience it was. Thanks again Randy. JLC