Quoted from clg:
If Stern are so confident about their product and support why don't they put it in writing instead of adding written language watering down their already vague and very limited warranty.
It was hamfisted of Stern to change their warranty language as they did, when they did. Their intention was seemingly to address in writing that subset of playfields they've already been refusing to replace (moderate ghosting on only a few inserts), but the words could readily be interpreted as excluding all insert ghosting, which caused an understantable uproar in light of the persistence of ghosting issues. There's no obvious way to do a TV-type disclaimer (i.e. "5+ dead pixels for a replacement") so I'm not sure how they could better have worded it, but its surprising that they didn't anticipate blowback.
It's funny they bothered adding that language at all, really, since their warranty very clearly excludes the playfield (and everything else other than the boards). Of course in practice Stern covers much more than this, but since it's all essentially goodwill repairs offered for free outside the warranty period, I'm not sure how they benefit by adding that "disclaimer" language.
STERN PINBALL INC LIMITED WARRANTY
Stern Pinball Inc (‘SELLER’) warrants only to the initial purchaser of its products that the items listed below are free from defects in material and workmanship under normal use and service for the warranty period specified:
- Printed circuit boards (game logic): 2 months
- Dot Matrix Display boards: 9 months
No other parts of seller’s product are warranted.
Warranty periods are effective from the initial date of shipment from seller to its authorized distributors.
Seller’s sole liability shall be, at its option, to repair or replace products which are returned to seller during the warranty periods specified, provided:
- Seller is notified promptly upon discovery by purchaser that stated products are defective.
- Such products are properly packaged and then returned freight prepaid, to seller’s plant.
This warranty does not apply to any parts damaged during shipment and/or due to improper handling, or due to improper installation or
usage, or alteration. In no event shall the seller be liable for any anticipated profits, loss of profits, loss of use, accidental or consequential damages, or any other losses incurred by the customer in connection with the purchase of a Stern Pinball Inc Product.
Except as specifically provided in a written contract between seller and purchaser, there are no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.