Quoted from Reality_Studio:Just watched the video. Two thoughts come to mind.
First he seems to be complaining that Stern is doing what most every other company on this planet and the next is doing, trying to reduce their costs and maximize their profit. I'm not quite sure why he doesn't expect Stern or any company in existence to always strive for that, it's what companies do.
Yes, this is true, but there should be an ethics to it. The price increases over the last two years are on the verge of ludicrous, and the QC issues and the cost-cutting decisions are not helping justify such increases. For a quick overview, let's go over to this thread:
https://pinside.com/pinball/forum/topic/sterns-game-release-history
The price from 2010 to 2017 has increased $1400 on a Pro - a 29% increase, and that's with the inclusion of all the cost-cutting measures that Stern has implemented. If the games were getting better, ok, maybe I could understand that, but damn, nearly 30% in 7 years on a multi-thousand dollar toy? That's a bit excessive if you ask me, especially with all of the QC issues of late.
Quoted from Reality_Studio:
Second, he seems to be upset that repair jobs with spike are basically being shifted from guys like him, a tech guy with decades of experience repairing old hardware, to guys like me who don't know how to repair this old stuff and can now simply fix issues by swapping a board. Currently if I have an issue I have to call a repair guy, wait until he is finally free and pay him by the hour to fix these machines since they often exceed my ability to repair them on my own, I'm simply not that skilled at repairing pinball machines, I just play them. Seems like with spike repairs will be much easier for me since it amounts to just swapping a board. It's hard for me not to see this as a positive as it will save me time and money.
I dunno, both seem like positives to me. Once helps keep Stern alive and hence make more games while the other now makes it possible for me to quickly fix my own games.
*This opinion is based on the B/W games, as Stern games, realistically, are damn robust in comparison*
So, I will do my very best to be objective here. The engineer in me goes "wtf?!?!?" when I read this. To me, when I buy something that has this much of a niche', I go in expecting to have to work on my games. As an engineer making a plan going in, I simply cannot imagine buying a $5000+ toy and not learning how to work on them. To me, that is a setup for disappointment; it is simply a matter of time before these games start to falter and something will stop working right. Given the sheer number of parts, it is simply inevitable. As someone who likes to tinker, part of the fun is getting them running again. Do not get me wrong, I do NOT like it when something starts acting up/not working right/and the random reset in B/W games WITHOUT hitting both flippers at the same time drives me nuts. That being said, the journey to me is part of the fun, and the sense of accomplishment I get when I work on something and get it running 100% again is something Stern just cannot offer me.
I think there are two things that everyone needs to go this route:
1. A mentor. It is SO much easier to learn when you have someone very skilled at your beckon call. I was very blessed and fortunate to have WeirPinball only a 40 min drive away, and he mentored me a lot. Because of him, Metallik, and a couple other fellow Pinsiders, I got the confidence to lift the hood and dive in. I know that - worst case scenario - I had a couple guys that, for a minimal hourly fee, I could call and get things working right again. It was great to really try first, and looking back, I never had to hire anyone to work on my games one time. Occasionally, I did have to bring a power driver board or a special high current board to WeirPinball for quick diagnosis, but that was easy to do, and I learned more diagnosing and troubleshooting procedures.
2. A desire to tinker. Like you said, you just want to play, and hey, that's fine, but you need to be understanding that sooner or later, the machines are going to act up, and you are going to have downtime. You can sit by the sidelines and wait for someone to come work on your games, or you can enable yourself to work on your own games - or you can selectively choose your battles. Shit, for most boardwork, I send mine to Chris Hibler because I know my limits. I also know it's only because I do not have the right equipment yet (a quality de-soldering gun), and the right equipment normally costs the same as a new RD board - so guess which one I normally choose? Plus, I normally sell my old factory board to someone like Chris who can fix it and keep it in the community rather than just throwing it away.
Also, I'm fortunate to have no children (don't know if you have kids or not), so I have considerably more time to tinker than most I'm sure (trust me, there's more going on than just going to work, but let's keep some cans of worms closed).
Just FYI, I read all of your posts, so I am not addressing just this one specific quoted post. It is the most convenient one to respond to rather than quoting like another 5 subsequent posts ; ).