I used them a few months ago to ship one from Iowa to Pennsylvania. I just used a bit of cardboard, stretch wrap and 4 ratchet straps and eye bolts with a small pallet. I can’t remember what their pallet size requirements were, but the price was going to jump up if we went any bigger. And no, they would not supply a pallet. I ended up cutting and rebuilding a larger pallet that I got elsewhere.
Anyway, it got there a heck of a lot faster than the typical NAVL timeframe, and I think it was about half price. It arrived with no damage at all. I’d definitely use them for an incoming pin now if the opportunity arises.